[Resolved]  Godrej Interio — swing 5 inches mattress

Address:

560042

I bought godrej interio swing 5 inches healthcare range mattress on 27th oct 2017 from bangalore in shivaji nagar and have been complaining ever since to godrej and am kept waiting and being directed from one person to the other. This mattress has some bug infestation and due to this mattress my entire house is at high risk and for the last 5 months i have to vacate my one entire bedroom and can't use it so that the infestation should not spread in the house... After repeated complaints on the godrej toll free no their representative came n checked and clicked pictures and videos and accepted the complaint and fwd all the evidence to service or quality team and since then we r in touch with mr rahul from godrej who is verbally helpful and confirms that he has an internal approval for our mattress replacement but distributor is delaying the delivery. Now it's over a month to this story as well and the we are at status quo. All the talks with the abovesaid person is happening verbally on his mobile number shared by the godrej rep who came home to inspect we have no email i'd no addresses no written evidence of our ongoing complain. Just sick and tired of chasing this one person and toll free customer care number from godrej who confirms no timeline and results. After investing so much in a brand like godrej the infested mattress is what we get with an ongoing harrowing experience and no proper complaint process... Is there anyway we can get some concrete solution?