Goibibo.com — Fraud Ticket booked with incorrect timings Breach of trust

Address:

New Delhi, Delhi

FROM: S.SUBRAMINAIM (M)[protected]. ADDRESS: RZ-55, STREET NUMBER 1, VAISHALI, PALAM ROAD, DABRI, NEW DELHI-110045. Sir, Today 24th august 2015, I booked the ticket through hhttp://www.goibibo.com/. From New Delhi to Bangalore around 3:00pm, I booked the ticket at that time and they responded me with the message that the tickets will be confirmed after 30 minutes, and after 30 minutes we received a call from www.goibibo.com/that due to sudden change in the tariff plan around Rs 1700 will be charged extra. When I enquired why should I have to pay the extra charge they responded arrogantly, that the charges can be changed any time. At the time of booking then she replied that the amount will be wave off through internet the amount mentioned in the goibibo which I transacted through my Debit card. After half an hour we received an email form goibibo that the ticket have been confirmed but instead of Delhi to Bangalore we got the ticket from Delhi to Mumbai. Then I immediately ranged up their customer support number they simply ignored their fault that they made any mistake and blamed us by creating stories that you have made a wrong booking. When I asked her to correct the ticket from Delhi to Bangalore she simply replied me to cancel the ticket and the charges for the cancellation will be Rs 5700 out of Rs 7152. after a long conversation with their seniors they changed my ticket from indigo instead of 8:30am to 5:00am for which I have to leave my house 3:00 am at night this is their dirty carelessness I have to waste my time and change my schedule. I also booked return ticket from yatra.com which within 5 min I got the confirmation message without any hazel. Why this goibibo.com is misleading the public with poor response. I am seeking justice for this thing . THANK YOU YOUR TRULY S.SUBRAMINIAM