Goibibo.com — Refund due to cancellation of flight | |||||
PNR SBDLQQ FLIGHT from Bangalore to Jabalpur has been cancelled by Spicejet. Refund voucher shows Rs 2250/ deducted as cancellation charges.This is not justified because flight is cancelled by Airlines. Was this information helpful? | |||||
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customer support has been notified about the posted complaint. | |||||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from Goibibo!!!
Thankyou for writing to us regarding the refund query of your flight booking ID SBDLQQ. Kindly check below link for terms and conditions of domestic flight booking which clearly states:
https://www.goibibo.com/Domestic-Flight-booking-terms/
Goibibo charges a non-refundable convenience charge of Rs.200/- for oneway flights and Rs.350/- for roundtrip flights additionally on per passenger basis.
In addition to the airline cancellation charges, Goibibo will charge Rs 250 per passenger per sector for each cancellation.
We tried our best to provide maximum benefit, but unfortunately we cannot go beyond company's policies.
Feel free to contact us for any further queries.
Regards,
Kriti Gupta
GoCare Team