Goibibo.com — Refund pending

Address:New Delhi, Delhi
Website:www.goibibo.com

I booked a ticket on 2nd Sep 2015 and cancelled on 4th Sep 2015, before 4 hours as per rules (Date of travel was 4th Sep 2015) and After so many calls, I got the refund back on 5th Oct. 2015 and that too of Rs 675 but the actual refund was Rs 3200 (app.).I have been calling the customer care from past one months and every time they are giving me same reason"Your refund is under process and it will be done in next 48 hours" .I am really disappionted with your service. Reference number is AKLKGUME .
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Dear Prashant,


Greetings from Goibibo.com!!!

As per your query we would like to request you to please share your complete booking details with us so that we will check and revert.

Awaiting reply.


Thanks and Regards
Gocare Teamm
I called helpline many times, I hope you can get that data from your side.
Always they are giving same answer, will get your refund this friday.
But that friday did not come yet.

Details-
Ms.Indra Shukla
Banagalore to New Delhi
4th Sep.
Airline- AirAsia
Booking No.- LKGUME
Mobile No. - [protected]
I have mail also from goibibo and same day (4th Sep.) got call from customer care that this is normal cancellation, will get your refund.

flight was at 8.50 PM on 4th Sep., here you can check got mail from your side at 4.13 PM. which is almost 5 hours of departure.

Mail from goibibo at Fri, Sep 4, 2015 at 4:13 PM -
Your refund will be credited soon.

Dear Indra,
Your refund against the cancellation of your flight booking AKLKGUME will be credited as goCash in your goibibo.com account. We assure you that your money is safe with us and will be credited as soon as we get cancellation charges. We will deduct cancellation charges from Rs. 285.0
The details of your account are as follows
Login ID - [protected]@gmail.com
Check your goCash
Keep Travelling.
Team Goibibo

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