Gojavas Courier — Product not delivered back to shopclues.com & no refund made therefore | |||||
A relative of mine had ordered a red skirt from shopclues.com around 2 months back. However, the product was returned within the stipulated period through gojavas delivery service only (They being tied up with shopclues). Note that the date of return is may 5, 2016 and my money has still not been reimbursed yet. I have already contacted shopclues team quite a few times now and they have confirmed that they have not received my product so far and therefore, no refund has been made yet. I had mailed gojavas on the id provided in invoice receipt on reverse pick up of the product but the mail bounced back citing an incorrect email id. Email id was: [protected]@gojavas.com Also, i tried finding another id on internet ([protected]@gojavas.com) and mailed on that as well. But that too bounced back. Concluding here, my experience with shopclues & gojavas has been really bad. Details: Doc. No. P100004 Products detail: 629126 Reverse pick up date: 5/5/16 Customer name: preeti Product name: block print skirt in red Order no:[protected] Was this information helpful? | |||||
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Gojavas Courier customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
As asforementioned in my complaint, the client to which my product was to be delivered back is Shopclues and not Snapdeal. This is being highly unprofessional and rude to a customer who has been waiting for her reimbursement.
Also, as per the conversation with Shopclues, they have confirmed that the receipt provided by Gojavas delivery guy doesn't belong to them. Seems like he has handed over a wrong slip to my relative.
Looking forward to a quick action now.
P.S. this is turning out to be a horrible experience for us now.
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Also, as per the conversation with Shopclues, they have confirmed that the receipt provided by Gojavas delivery guy doesn't belong to them. Seems like he has handed over a wrong slip to my relative.
Looking forward to a quick action now.
P.S. this is turning out to be a horrible experience for us now.
Any updates on this please?...
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+91 12 4440 5730
C-007, LGF Sushant Shopping Arcade, Sushant Lok 1, Gurgaon, Haryana, India - 122009
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As we can see, your product has already been handed over to the client on 13th June. You may track it here:-http://www.gojavas.com/docket_details.php?pop=docno&docno=+p[protected] We would request you to please get in touch with them to claim refund/replacement of the product.
Regards,
Team gojavas