[Resolved]  Government Organisation — delay in the refund of the amount for not delivering the goods

Address:

Bellary, Karnataka

Dear sir/madam, I hadbooked a micromax vanvas HD mobile thorugh online portal kaunsa.com on 21st may 2013. But later after repeated calling and follow ups through customer care number they told that it was out of stock and they were not in a position the required good and instead they sent me a voucher through which i could purchase wny item on Sept 16th 2013. then i used that voucher and put a requirement for karbonn titanium S5 mobile on 2nd October 2013. But that also they failed to deliver and told me after repeated follow up that they will refund my amount but yet they are still in the process of refund. the executives talk very rudely over phone and wont pick up the call several times...which forced me to appeal to the counsumer forum kindly look into the matter The following is the details of communication with them Item Description Delivery Dt. Price Qty Order Status Delivery Status Action FeedBack Karbonn Titanium S5 MOB/KAR/KAR/818 02 Oct 2013 Our Price : 10112 Shipping Price : Free Total : 10112 1 Success To Be Refund [NA] [Add Feedback] Micromax Canvas 3D A115 MOB/MIC/MIC/66549 21 May 2013 Our Price : 9890 Shipping Price : Free Total : 9890 Dear DR PRASHANTH R Thank you for choosing kaunsa.com as your shopping partner. This is to confirm your order placed on kaunsa.com. You order will be processed as soon as payment regarding the same will be received to us. Your Order Number Is KA/117932/NMAIT1HR Your Order Summary: Image Name Size Quantity Pri ce Shipping Payment Mode Date Amount (INR) Micromax Canvas 3D A115 Item Code : MOB/MIC/MIC/6654 9 NA 1 9890 0 PayU 21 May 2013 9890 Total : 9890 voucher code Inbox x Kaunsa .com Sep 16 to me Dear Customer, With reference to your Order Id with Kaunsa.com " ka/117932" we are issuing you a cash voucher worth Rs. "9890" reference id being "1JF3-FCWR-AG1M-0Q2N" that you can use to purchase anything that you wish to on our site with amount being more then the value of the cash voucher being issued to you. We had provided you voucher which has a lifetime validity through which you can purchase anything from us in future as in the refund process it takes time, when you again purchase the product we will provide you the same within the timeline. Happy Shopping!! With Regards Kaunsa Support Team confirmation for delivery Inbox x Kaunsa .com Oct 19 to me Dear Customer, We are extremely sorry for the inconvenience caused to you. We would like to inform you that due to bulk of orders regarding the same product which you ordered, the delivery gets delayed but finally we got an updation from the vendors end that the product was in a position to be procured by them which will be received by customer in 4-5 working days. As soon as we receive the shipping details we will provide the same to you. Please co-ordinate with us for further assistance. With Regards kaunsa support team Kaunsa Ticket System - Kaunsa.com Re: [protected]@kaunsa.com Inbox x Kaunsa .com 5/18/13 to me Dear Valued Customer, This Is To Inform You That We Have Stopped Responding On Mails With Effect From "12 Sep 2012" For The Convenience Of Our Valued Customers We Have Opened Up The Ticketing Systems Kindly Update Your Concerns At Kaunsa.com In Your My Account Section Under The Ticket Tab. This Step Has Been Taken To Server Our Customers In A Better Ways And To Manage The Customer Grievances In A Best Possible Manner. Kindly Corporate With Us !! Regard's Kaunsa Support Team