Hathway Broadband Services — Wifi not working since 4 days

Address:	Surat, Gujarat, 539009
Website:	Hathway

Hi,
I have taken broadband connection and my Account no is 1601486 from Surat Area. I registered the issue at customer care - Surat, complaint no. is 17711329.
A engineer visited my house and checked the issue on Tuesday, he confirmed me that there is cable problem. And cable has to be changed. After that I had regularly followed up with the Surat customer care dept. They are saying that "they we solve the problem" is the only comment.
But no one has visited after that and only same comments from Surat customer care dept.
This a bad experience from Surat Hathway team.
Hope you will intervene and solve our issue on top priority.

Thanks & regards,
Krishna Gandham
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