Hathway / Gujarat Telelink [GTPL] — Broadband connectivity

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from Mumbai, Maharashtra

Address:

380015

I, Manish dave [protected], my user ID manish4275 would like to inform you that I have taken 2 years broadband plan from GTPL broadband and paid full money in advance but still date i am suffering with the problem of broadband connectivity. In a week, almost 6 days it's not working and due to that I lost so many my important works which I do through mail only. I purchased this plan for my export work but it doesn't worth for me.

I have complained many times to GTPL customer care but not resolved and in turn, I am getting reply from them that your complaint is solved but physically it was not solved by any technician of GTPL.

I am really upset for services of GTPL and hence, I approach to you with a request to take appropriate action from your side and I hope that you will be kind enough to do the needful in my favour.

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Hathway / Gujarat Telelink [GTPL] customer support has been notified about the posted complaint.

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Comments

Pithadiya Hiren

from Ahmedabad, Gujarat

I tried customer care ni response at all. Third class speed provide.
At the moment of registration for new broadband connection they told the speed is 1 to10mbps bur original speed is only 1 to 100kbps (what's the fu... In this).

snehal Patel1

from Ahmedabad, Gujarat

From 15th to 23 August, internet was down.And from 23 to till date it is up and down frequently. We have complains frequently, but no result! I think, GTPL has only intrest in increasing costumers but decreasing customer services! There is no integration of complain solving mechanisem .In short, it is a boggus and cheater company.