Hathway / Gujarat Telelink [GTPL] — pathetic gtpl broadband services

Address:

Ahmedabad, Gujarat, 382350

Hi team, i am using gtpl broadband since 5 years and this has been the worst year for me. That too in last quarter, i have lost all my patience, have to call customer service so many times and they do no support in resolving queries.
Recent open ticket # 3796223 opened on 3rd oct, i have been told that issue will get resolve within 24 hrs and still struggling after 48 hrs. The nodal office and apalette authority are only means of sending auto acknowledgement emails to customer. They don't even think of resolving issues. Last time my complaint was raised on 10th sep and it got resolved on 14th sep that too after so many calls and emails. There is no escalation matrix further. I emailed their md, ceo and board of directors too but no one even dare to help. On the contrary, gtpl has twitter account too god knows who handles it. I am ready to go in consumer court this time because these guys have crossed all limit.

Need urgent help.

Regards,
Bhupendrasingh gautam