Hathway / Gujarat Telelink [GTPL] — worst customer, care service no resolution

Address:

Ahmedabad, Gujarat, 380007

We bought royal package and paid 12 month's payment in advance to gtpl which cost me 4070 rs. (11+1 month) there is a trai's rule change and now customer needs to pay as per their selection. They did not informed and they changed my default package to gujarati package with some auto update. And we are unable to watch few channels since few days.

We tried contacting customer care to resolve issue with registering complaint and visited its local branch as well because we didn't get any solution on phone. Tried calling many times on customer care but they couldn't provide solution.
It is their duty to inform customer before automatically updating their subscription plan.
I asked them to start my market channels as i am share market active professional and i had already paid in advance, my work is dependent on it.
I had wrost frustrating experience with gtpl customer care as even they don't have any idea what is going with the company's auto update on and how to resolve the issue.
Even they have provided non working customer care numbers on their site which took so much time to find any working number to reach them.

It was very disturbing experience contacting with gtpl customer care service.
I need my money back for the days my channel didn't work and i want resolution asap.