Address: | Chennai, Tamil Nadu |
My complaint
As provided for Pongal offer, we purchased listed HUL products worth over Rs. 600 and we were given a coupon by Adyar Departmental Stores, Adyar, Chennai saying that 2 movie tickets of our choice will be sent to us on registering. We registered for this offer on January 17th which was acknowledged by an SMS saying that e-voucher of movie tickets will be sent to us by 20th Janyary 2015. Till now we have not received any information regarding this. Kindly send the movie tickets immediately. Was this information helpful? |
For one, the contact number that you get on the SMS that 'promises' to send the e-voucher by the coming Saturday is one digit short ([protected]). If you manage to find the actual number (I assumed that the last digit was missing and tried all 10 combinations) - [protected] - they do not pick the call at all. Even if they pick the call, they just say that they are facing a problem with bookmyshow.com, ask for your name and phone number and say that you will get it in a day or two.
I have managed to reach the 1800 number thrice (after trying it about two dozen times) and have got the same reply each time. When I asked them for a complaint number, they said that there is none; when I asked to speak to their manager, I was told rudely that that person is not available.
I have spoken to many others and everyone is facing the same issue; one of the affected parties is a member of a reputed consumer forum. He has contacted the stores around his area and has started taking signatures from the affected people. We will be escalating this to the consumer council soon.
Shankar.