Hindustan Unilever - Pure It - Water Filter — Bad service

Address:

Chennai, Tamil Nadu

To the Highest Official Hindustan Unilever - Pure-it Water filter Sir / Madam 1, I had ordered vide phone no [protected] - my refil of germ-kit set costing 550/ on 16.4.15 at 9.20 am 2, Dyanamic agencies - Annanagar - east, sent thier service executive at 1.30 pm on 18.4.15 and germ kit was replaced by one Mr E.Satish and amount of Rs550/ paid to him vide bill no 33804, dated 17.4.15.. His mobile no is [protected] 3, After Mr Satish left, after 2 hours water did not seep into lower compartments, in the filter. I called up Mr Satish, he had asked us use some pump on the filter in the first chamber, I told him i do not have pump. He also claims he does not have pump and nothing could be done the same day. Very poor and pathetic answer to the customer. 4, I registered a complaint to Pure-it customer care, Spoke to Mr Rakshit, Mr Shyam, and Ms Heena- I had to call at 3 occassions and nothing has happened till now and time is 6.40 pm. 5, Around 4.30 pm, i called Dynamic agencies and spoke to Mr Aslam ([protected]). He also gave a very safe answer, that in case Mr E.satish is in my area he will send him today, otherwise he will send the next day- What a fantastic response to the customer after collecting cash for germ kit set. Is this a quality of a good distributor 6, What i have reced from, pure-it customer care is complaint registration number- C[protected] DATED 17.4.15 at 2.35pm So Pathetic is the service, As a customer should i continue with Pure-it usage. By tomm morning 48 hrs ends and perhaps i still may not be able to use Pure-it water. Being a Mass distribution company HUL do not seem to have control on thier distributors. HUL goodwill is immense, but i think it needs to be maintained This kind of responses should it be tolerated by the consumer ? With What faith on HUL ?????????? Regards Narendra Babu [protected] [protected]@rediffmail.com