[Resolved]  Hitachi Home & Life Solutions India [Hhli] — AC Purchased from SALES INDIA Ahmedabad

Address:

Ahmedabad, Gujarat, 382424

Hello,

1. Buying AC of HITACHI BRAAAAND
a. Bought Hitachi AC from Sales India, Delivery happens very next day i.e. 26 March 2017

2. Installing
a. Technician came next i.e. on 28 th March and Installed the AC.
b. He started AC for Demo, but after some time AC got tripped,
c. After trying again and again he told me that there is a fault in residence wiring and needs to verified by electrician
d. I knew there is no fault in my residence wiring as already other two ACs of O general are working from couple of Years.But Still i get that checked by private electrician.
e Results was expected No fault in wiring.

There were four days are gone from the date of buying, I have not taken any Pleasant Breeze of HITACHI AC, as its was not working from 1st day it was installed

3. Service Request
a. I raised service requests [protected], [protected] on the Second day after installing AC of the BRAND HITACHI
b. Technician came next day, verified the AC and said that there is some issue with Compressor for which its getting tripped. and leave the site saying that the technician who installed will come. IF YOU HAVE SUCH OBNOXIOUS PROCESS THAT WHO CAME FOR INSTALLATION ONLY CAN CHECK, WHY OTHER GUY WAS SENT TO CHECK AT FIRST PLACE, This is really miserable

4. NO VISIT from TECHNICIAN
a. Two Days are passed, no technician, visited till now.
b. The AC is installed at its place and simply working like a show Piece

While going for the shopping of AC, HITACHI was the first brand which comes first in the Mind.With competitors like O General/Samsung/LG/Whirlpool I think your days are going to be numbered with such rubbish service. At least I will not be availing or do not recommend your so called Brand HIT--ACHI in future and I will ask my dear ones to follow the suit. Remember not everyone is a Salman khan who do not require word of mouth publicity for their films to EARN – you guys are in consumer facing service business and here consumers like us are the KING. If you provide GOOD SERVICE then we will recommend you to others else vice-versa. I think I have given you enough free advice, but I know you guys are so lethargic you will not even have the time read my mail.

but still if some one is reading my email, then I would like to request please get this replaced[not repaired] or take your box back and return my money.

i spoke to customer care and they are saying as compressor is not working and request raised by you is for not cooling category, you should raise new request .

i am not free whole day to just keep raising request with you guys, There is issue in this AC from first day whatever it may be i dont care .

Please keep your process internal and just replace this BOX or return the money .

@SALES INDIA,

AS PER YOUR RETURN POLICY HIGHLIGHTED BELOW .
If a product purchased, malfunctions at the time of demo / Installation, it will be treated as 'Dead-On-Arrival" and the product will be entitled for replacement as per manufacturer's warranty terms.
KINDLY CHANGE THIS PIECE OF **** WITH NEW ONE OR GIVE ME SOME OTHER BRAND AC.

Regards,
Swapnil
[protected]