Home Shop 18 — Delivery of wrong and low priced products on two occasions and refusal to refund the amount and courier charges

Address:	New Delhi, Delhi, 110020
Website:	www.homeshop18.com

I ordered Biotique Bio Musk Root Hair Treatment Pack (900 gms) priced at Rs 620/- from Home Shop 18 vide order no.[protected] and sub order no.[protected] on 21-10-15. Instead of the correct product, T, a wrong product i.e Men Biotique Bio Sea Kelp Protein Hair and Body Wash of 250 ml of Rs 190/- was delivered. I have taken up the matter with Home Shop 18. As advised by them, I incurred courier charges of Rs 310/- and sent the product back on 31-10-15 through Blue Dart Express Ltd vide AWB No. [protected]. The product was received back by Home Shop 18 and replacement process was initiated. Again on 17-11-15 another wrong product i.e Bio Henna hair colour of Rs 520/- was delivered. On 25-11-15, I have mailed the scanned copy of the courier slip, courier receipt and invoice copy to Home Shop 18 through e-mail. Instead of solving the problem, I have received several phone calls from staff of Home Shop 18, who are unwilling to either replace the product or pay my courier charges. They are insisting that I send the wrong product again back to them and stating that they would not repay my courier charges. Already I have paid Rs 930/- and requested them that I am no longer interested in the transaction. My request for repayment of my Rs 930/- and collection of the wrong product by them is not answered. Home Shop 18 is trying to bulldoze its customers and usurping their money. I want my complaint to be redressed immediately.