Homecentre — issue with the product and rude behaviour of the employee over phone

Address:

Chennai, Tamil Nadu, 600017

I have an issue with the leather sofa purchased from chennai home centre which is under warranty.. Placed a complaint.. Two people came to check accepted that there is a manufacturing defect took some pictures and left. I had a cal from the start gentleman who was totally in careless language said its a natural tendency off leather to be so and nothing can be done and he didn't allow me to speak answering in his own loud tone... My sofs is under warranty and i expect either repair or replacement.. And i am extremely upset the way the person spoke.
I have reached to this portal mainly for the way the person spoke.. Thats not the way to deal with a client... I have spent a lot of my money believing their marketing techniques.. And i don't deserve this...