Homecentre — Money deducted twice but order not placed, no refund being done

Address:	Bangalore
Website:	www.homecentre.in

Hi I was placing an order online for two items online on homecentre app. Did. It know that I would need to go through a horrendous experience trying to buy stuff from homecentre. While the payment got deducted twice but the order confirmation did not happen. I kept on reaching out to them across multiple channels to get my refun but was not of any avail. Refer my mails dated 23rd Jan, 24th Jan, 26th Jan, 28th Jan, 29th Jan - 3 mails, 30 th Jan, 1 st Feb

Also refer to my discussions with your call centre executives- Manjula and Sandhya on 29th Jan. the call centre team just tries to avoid taking any complaints for online orders.

Please refund my 3596 Rs credited to Home centre account, while placing the online order on 22nd Jan which did not get created and the money got debited from my account

Registered mobile number -[protected] Please refund the money asap. Sharing the details of the transactions below:

HDFC Bank: Rs 1798.00 debited from a/c **2194 on 22-01-22 to VPA lifestylestores.[protected]@indus(UPI Ref No[protected]. Not you? Call on [protected] to report

HDFC Bank: Rs 1798.00 debited from a/c **2194 on 22-01-22 to VPA maxfashion.[protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on [protected] to report