Homecentre — order no: [protected]: bed frame issue bed leg broken within a month

Address:	Hyderabad, Hyderabad, Telangana, 500075
Website:	Homecenter india

This is how home center india cheat it's customers.

Order no: [protected]: bedframe issue

We ordered a bedframe with a hope of good quality but pathetic service experience with homecenter bigbrand people..
Because of the bedframe quality loopholes the bed frame didn't survive even a month and then they talk about improper maintenance and not considering the 1year warranty period.
This is what we chose ur brand for? Complete dissatisfaction.
What all things covered under warranty?

Sent 4 emails but no one cares for replying on time. When we got a call from the team for delivering the news that
Replacement can't be done because of improper maintenance. What is improper handling in a month time? Is it a 100/- purchase. When i asked the rep to escalate the matter and let me talk to the supervisor or someone higher in authority he just said sorry u need to mail to [protected]@homecenter id and someone will revert. Is this the way they make the customer feel like he just keep waiting for the reply?

It's not a 100/- thing it's a furniture and they are making the customer responsible for the cheap quality.
Our last bed furniture we sold off after 20 years and this one didn't service even a month.

Disappointed big time...