Homecentre — Refund due for over 2months for product not delivered

Address:	Gurgaon, Haryana
Website:	www.homecentrestores.com/in/en

Mansion Bed with mattress was ordered and paid for on 2nd August'15. Matress was delivered end-Aug but bed was not delivered. After chasing the store and support centre we were finally told at the store on 3st Aug that the bed will not be delivered and the money will be paid back by check in a weeks time after submission of my pan card which I had submitted next day. The mattress was also picked back in the next week. Its over a month and the refund has not been released and Im be told to wait for one more week every time I chase on this. Person we have been speaking to is their store concept manager (Dikshant +91-[protected]) at the DLF City Mall, HomeCentre Store. If things go wrong internally the least you could offer is early intimation (instead of customer having to chase the same) or compensated by offering similar discounts on the second best option being chosen. If this much cant be done even for a customer who is repeating the third time during the same season, there is something seriously wrong with your customer centricity.