Homecentre — Substandard furniture

Website:

www.homecentre.in

One of the worst furniture stores. Please don't go by the looks of the furniture. They sell extremely substandard furniture. Their furniture will not even last for 6 months. We bought a sofa. The legs of the sofa were made out of third grade plastic. It cracked within 6 months. We hardly sat on the sofa. When we called the customer care they want us to get it fixed by the local carpenter. How will the local carpenter have spare for their sofas.
Their customer care is the worst. Very rude and inefficient people. Till now I have spoken to atleast 10 of their customer care agents. Need to be on line with them for 2 hours. And after that they say we did not speak to you. They cant provide proper resolution too. Please check the below mail sent by their customer care. They sent the content in the same mail. This proves how stupid and inefficient their customer care is. One mail states my complaint is denied and other states I will get refund.

Greetings from Home Centre!

Thank you for writing to us and we apologize for the inconvenience caused to you.

With regards to your email, we regret to inform you that as per the update from the concerned department we will not be able to accommodate your request as the mentioned complaint has caused due to post usage of 273 days.

Hope for your understanding.

If you need any further assistance, please contact us through the below options and we will be glad to assist you.

Thank you for choosing us.

Thushar Aravind
Customer Service - Home Centre

Give your home a completely coordinated makeover in colour and design themes that feature classic designs, elegant craftsmanship, and artistic ideas.

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Dear Mr.Customer,

Greetings from Home Centre!

Thank you for writing to us.

We are extremely sorry to hear the product delivered is not in good condition. We apologize for the inconvenience and disappointment this has caused.

We have raised refund request for the damage product. The refund amount will be credited to your source account within 7-10 working days.

Hope for your understanding.

If you need any further assistance, please contact us through the below options and we will be glad to assist you.

Thank you for choosing us.

Thushar Aravind
Customer Service - Home Centre

Give your home a completely coordinated makeover in colour and design themes that feature classic designs, elegant craftsmanship, and artistic ideas.