[Resolved]  Homeshop18 — Harassment done bcoz of prepaid order.

Address:

Ahmednagar, Maharashtra

Dear Friends,
Forwarding my worst shopping experience with Homeshop18 .This happened only bcoz my order was prepaid and so the company was least bothered for rest of the post buy things.Till date I have not received any opology call, nor any reply to my mail nor my product was exchanged nor I was given any refund.


Dear Prasad,

Greetings from Homeshop18!

This is with reference to your order no.[protected] placed with us dated 22nd May 2014 for Lee Cooper Men's Black Formal Shoes-IND-9 (Seller: Spectacular Media Marketing Private Limited). We would like to inform you that your order has been delivered on 28th May 2014 and is received by PRASAD KAJALE.

Thank you for shopping with HomeShop18
Sincerely,

Team HomeShop18
www.homeshop18.com

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Prasad Kajale <[protected]@gmail.com>
Jun 11

to HomeShop18
Dear Sir/Madam
I am a regular customer of homeshop18, that u can check through my account details.Recently I have purchased Lee Cooper Black Formal shoes MRP 2199/- for which I paid a discounted amount Rs.1319/-.The details of the order are as under-


Dear Prasad,

Greetings from Homeshop18!

This is with reference to your order no.[protected] placed with us dated 22nd May 2014 for Lee Cooper Men's Black Formal Shoes-IND-9 (Seller: Spectacular Media Marketing Private Limited). We would like to inform you that your order has been delivered on 28th May 2014 and is received by PRASAD KAJALE.

Thank you for shopping with HomeShop18
Sincerely,

Team HomeShop18
www.homeshop18.com

This was my worst and last shopping experience with homeshop18.The shoe pair didnt fit my size and the design which I assumed was contrast, so i immediately after receiving the product returned the parcel in very same packing to your logistics partner and same was informed to ur team verbally about the return of the product.Even I have forwarded the contact number and address to ur executive for further assistance.It was the fault at ur end where there was miscommunication.I even told ur executive I have refunded the product within two hours of recevance please see that it is received at ur end and the end user that is I was suffered.
I dont need any money refund or any exchange of product but even though i was right on my part, i wrote two tickets about the return of the product, i mailed twice and i called for several times but there was no response made from ur side.On the contrary today when i called I was argued for follish things which i have already followed and ur customer care executive NARENDRA (NSR) whose was speaking in extereme mean language which was untolerable and hence I have came to the decession that I dont need any refund of the money for my order or any product in exchange of the previous one.With this i conclude my relationship with Homeshop18 where prepaid customers are harressed for no reasons.
From this shopping experience i got to learn never pay before delivary.
JABONG.COM have excellent customer care services and I enjoy superb shopping experience with them.I rate 2 out of 10 to homeshop18 in competion to JABONG.COM.
This is my request please do not try to reach me on any of my communication means and disturb me in my routine.With this i also request you to unsubscribe me from all your news letter and promotional activities.I will think I never shopped from Homeshop18.


HS18 Care
Jun 11

to me
Dear Customer,

Thank you for writing to us.

This is an automated response to your e-mail. We will respond to you within 2 working days.

Your request number #495687 has been registered with us. If you have not mentioned the order or suborder number then please mail us back with the same at [protected]@homeshop18.com for better assistance.

For quick access to your order details you may log on to “My Account” option available in below mentioned link:

https://www.homeshop18.com/login.html

To track the delivery status of your order please visit the below mentioned link:

http://www.homeshop18.com/track-your-order.html

Or

SMS hs18 status space order number/sub order number to 51818 (For e.g.: hs18 status “900XXXXXX” or 712XXXXX to 51818) (Chargeable)

Regards,
Care Team

Prasad Kajale <[protected]@gmail.com>
Jun 17

to HomeShop18
Forwarding the courier receipt through which I have sended the parcel back.but my hands off for the customer care service of homeshop18.even on my verbal calls, several tickets and several mails my parcel was lying at the courier office because no executive from Homeshop18 ordered him(Courier partner) to ship it back.Today when i went personally i was shocked for what purpose i sended back the shoes in stipulated time and only due to the miscommunication between homeshop18 customer care and courier partner my parcel was lying at the courier office.Today i have paid the return fare charges and sended the parcel back.Receipt of the same is scanned and mailed at your end.


Attachments area
Preview attachment Blue Dart Courier Receipt.PDF
PDF
Blue Dart Courier Receipt.PDF