Homeshop18 — Less courier charge paid for returning wrong bed sheets. | |||||
I had ordered a pack of "sweet dreams-5 double bedsheet sets by mafatlal" after choosing those watching on the tv program of homeshop 18. The order was delivered on 27.9.2015. When i opened the parcel, i found that the bedsheets were entirely different from those shown on the tv show. After talking to the hs 18 customer care they told me to return it back to them by courier which cost me rs 800. It was sent back to their factory at bhiwandi-421302 by dtdc courier no. D24598949. Later, the hs 18 admitted their fault but instead of sending right goods they gave me a cheque of only of rs 290 as courier charge of return along with the refund of the product. For their fault why should i suffer a loss of rs 510 rs[protected] although they had the option of returning courier charge of rs 750 as told by the customer care? Owing to some unavoidable circumstances i could not complaint against this immediately. Phone number:- [protected] Email:- [protected]@gmail.com Was this information helpful? | |||||
HomeShop18 customer support has been notified about the posted complaint. | |||||
2 Comments | |||||
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Dear Customer,
Apologies for the inconvenience caused to you. Courier charges are reimbursed as per the company policy only.Company used to refund either 10% of the product value or Rs 750/-, whichever is lesser.
Thanks & Regards,
HomeShop18!
Apologies for the inconvenience caused to you. Courier charges are reimbursed as per the company policy only.Company used to refund either 10% of the product value or Rs 750/-, whichever is lesser.
Thanks & Regards,
HomeShop18!
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