[Resolved]  Homeshop18 — Order :[protected] Not Refunding the amount even after confirmaing the product return status vendor address

Address:

Faridabad, Haryana

I purchased a product - roti maker which got delivered at my address within commited time of 4 -5 days. Product was faulty so i request to homeshop18 customer care center for get the product back but Customer care told me that they are not having the facility to pickup of product from faridabad so i have to courior that product by myself on my cost that was around Rs. 200/- as courior charges. Returned product received at address which was shared by homeshop18 so i ask for returning the product amount which was paid as COD. Customer care said they need 8 -10 days to process then they will send the cheque at my address. I wait for 20 days but no information was shared by Homeshop18 with me. I again called them at CC and afterone month in call with Customer care, i know that cheque was returned because firstflight courior company could not find my address so they return the cheque to Homeshop18. Again, I request to them for resending the cheque at customer care, they told me that some department will call me to confirm the details of mine...after 30 days i again raise a call at customer care and request them to refund. Customer care executive told me that some department of homeshop18 will call me that confirm the details. After 3- 4 months followup, finally i got the call from homeshop18 and she asked my name and said they will send the product cost cheque to me within 8 days. As current status, still i did not receive my amount of Rs. 1500/- which was paid as COD for product Rotimaker. I purchased the product in month of july 2014 and current month is Nov 2014. At this platform, i want to ask that is there any control / procedure and law which could ask homeshop18 that why these people are making fool in india. Is there any law for E-Commerce companies if these companies cheated to consumers. Now, I do not want to take money back, i will be happy if any organization will screwed the Homeshop18 by doing this kind of actions. Rs 1500/- is not the big amount but they have cheated me and every time they share the wrong comittments with me. I need some action on the owner of this company because if he is not capable the customer services then there is no right to run the business here with fake and non - ethical spirit. Indian are not very poor and must not be cheated by any company. If this is happening then i will raise the law of company and that gov - organization which is responsible for taking care of these e- commerece companies. My details are : Product : Rotimaker Cost : Rs. 1499/- order No :[protected] last complain No:[protected] My Name : Dileep Kr Gautam Contact : [protected] Can i expect any response/action ?