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[Resolved]  Homeshop18 — Order #:[protected] Berg Roti Maker received in damage condition

Address:Ahmedabad, Gujarat

Dear Customer Support Team, I received my Order number:[protected] through Aramex Courier AWB number: [protected]. After opening the plastic bag of parcel I found the Carton Box in damage condition further opening the gift box I found the Bakelite broken parts & metal screws freely roaming inside the gift box. Checking upon the product - Berg Roti Maker, I found the base of electrical connection with the top cover was broken & the base stud/stand as shown in picture attached was also broken. I request you to please send these two Bakelite parts to fix the Berg Roti Maker as mentioned below & shown in pictures attached which are self explanatory. Electrical connection box with lid - one set stud / stand - two pieces Thanks & Regards, Indermohan Kapoor [protected] Ahmedabad PLEASE NOTE: Complaint request #597076 - dated 7th Sept. 2104
+5 photos
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Aug 14, 2020
Complaint marked as Resolved 
HomeShop18 customer support has been notified about the posted complaint.
Sep 20, 2014
Updated by ikapoor13 THERE ISNO RESPONSE FROM HOMESHOP18 FROM ANY MEDIA - PHONE/EMAIL/CONSUMER COMPLAINT, HOPE HOMESHOP18 IS NOT GOING TO BE LIKE - KINGFISHER / SAHARA / SHARDA CHIT FUND...
Sep 21, 2014
Updated by ikapoor13 Dear Customer Care Homeshop18,
The contact number [protected] is for WHIRPOOL products services and
they are not taking my complaint for Berg Roti maker which is not a
WHIRLPOOL product..

From last nine days I request you to please arrange to return the
product to the manufacturer for refund the full amount for Berg Roti
maker.

Regards,
I.Kapoor
[protected]
Complaint comments 
3 Comments

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Comments

Dear Kapoor,

Sincere apologise for the inconvenience caused.

As discussed, request you to contact brand at [protected] for further assistance.

Regards,
Homeshop18
Reply
Dear Customer Care Homeshop18,
I am sorry to say that the contact number [protected] is for WHIRPOOL products services and they are not taking my complaint for Berg Roti maker which is not a WHIRLPOOL product..

I request you to please arrange to return the product to the manufacturer for refund the paid amount for Berg Roti maker.
Thanks for your anticipation & swift reply...

Regards,
I.Kapoor
[protected]
Reply
THE SERVICE / CUSTOMER CARE IS TOTALLY IR-RESPONSE, THEY ARE NOT WIKKING TO RESOLVE MY COMPKAINT, I LOST MY Rs1500/- TO HOME SHOP 18, ITS A ONLINE LOOT...HOW TO TAKLE THIS LOOTING HOME SHOP 18 ???
Reply

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