[Resolved] Homeshop18 — order delivery not on promised time

Sunil Sudesh

from Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.homeshop18.com

I did not get my order on the time as told to deliver it within 4 days but its 7 days passed away but did not get the delivery.

Due to order not delivered. I have to called on your customer care so that 19.45 rupees deduct from my airtel number.

Even not replying on the mails. Now i am going to police station as company makes me fool as they did not work as per their promise so that customer facing the problem.

At the time of order delivery showing in the web till 04-dec-18 but now its showing 06-dec-18.

Worst service experience.

Want the proper solution for wasting me time and i faced the problem due to the same

Warm regards,
Sunil kumar,
[protected]

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Jan 9, 2019

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

Dec 05, 2018

Updated by Sunil Sudesh Now I got the SMS the product will deliver at 7-Dec.

What the hell is this.

I already raised the FIR to the company. Now I don't want the product. Keep it.

Verified Support

Dec 08, 2018

HomeShop18 Customer Care's response Dear Mr. Sunil,

Please accept our sincere apology for the inconvenience caused to you.

In regards to your concern, we would like to inform you that as per our system record your Order has been delivered successfully on dated 06-Dec-18.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Homeshop18
Meenu Malhotra

Dec 10, 2018

Updated by Sunil Sudesh Miss Meenu Malhotra,

Tell me one thing, If the delivery is late from your side so who is the responsible for the same. as at the time of order place it was showing within 4 days as till[protected] after 2 days it was showing[protected] and after 4 days it was showing[protected]. You can update the same as per your side so that's your company problems. If I get to know the information at the time of place the order so I never place the order to HS18.

I am facing the problem due to your company so who is the responsible for the same.

And want to know that after your sincere apology, Is my money was getting back which I waste due to your company.

I dont want any apology I want solution & proper satisfaction for the same.

Feel free to call me any time on [protected]

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Comments

dpatelk

from Ahmedabad, Gujarat

I buy online mobile in this site to day i receive my product but 2 mobile is damage condition i called homeshop18 customer care number but not give satisfaction answer this side is fraud in india hopefully you give them hard punishment.

dhaval patel
[protected]