Homeshop18 — parcelled me defective Micromax EG 111 mobile phone | |||
I purchased Micromax canvas duet EG 111 from homeshop18. on 19 March 15. they delivered me on 23 March 2015. This mobile when both sims CDMA+GSM is used then only CDMA SIM works. within 24 hours I complained to homeshop18, They asked me to take the mobile to micromax service centre. I did that but micromax service centre did some software setting and then the gsm started working for some time 3 hours or so. afterWORDS again it started the same problem GSM calls not receiving. I informed homeshop18, the said I will get replacement and arranged for reverse pickup. however 5 days have passed but reverse pickup guy has not arrived. I phoned many times to homeshop18 but no proper response, they say courier boy will come. pathetic service from homeshop18. Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Customer,
Kindly ignore the above and please share your Order/Suborder number, so that we can assist further.
Regards,
HomeShop18!
Kindly ignore the above and please share your Order/Suborder number, so that we can assist further.
Regards,
HomeShop18!
Order Number is[protected]
Let me tell you what happened at Micromax service centre that I visited. I went to Micromax Service centre Dadar Mumbai branch, there they took the mobile after hearing the problem, they did some software setting by connecting my mobile to their computer. After this they showed me that the GSM incoming is working. I was happy and returned back home. After returning home I got a call on my CDMA number(alternate number) of same handset from my friend that when called on my GSM sim number it is telling number does not exist. I was surprised so I called from my land line number on my gsm it told me number not reachable, although on display range was showing full for GSM. so I tried multiple times only to find that it connects some time but other times it just says number not reachable or number does not exist. so once again I called homeshop18, then they told to visit the micromax centre once more. This time I went to Micromax service centre located at Vashi New Mumbai, they told me that the mobile needs repairs they will have to check motherboard and do repairs and software update if required. I said them that this is new mobile and I am entitled to replacement of the handset if it is defective. They said that the micromax policy is to return the defective mobile within 7 days of purchase, to get replacement and now that it was the 8th day so replacement cannot be given. Only repairs can be done and the repair work will take 1 month if the motherboard is to be changed. The Vashi Service centre also advised me to take the mobile back to dadar service centre as they did not check the mobile properly and returned the mobile to me by doing some software setting, they said they should have processed my replacement at that time itself.
This is really a cheap answer from micromax.Shame on them. they have no where mentioned this policy on any invoice. they think that their customers are free to visit their service centre located at miles away from customer location. I want an replacement or refund of this mobile. Looking forward to your answer
This is really a cheap answer from micromax.Shame on them. they have no where mentioned this policy on any invoice. they think that their customers are free to visit their service centre located at miles away from customer location. I want an replacement or refund of this mobile. Looking forward to your answer
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We have escalated the issue to the concerned team, they will coordinate within 48 hrs.
Regards,
HomeShop18!