Homeshop18 — Pathetic product performance feels trapped by celebrity on TV

Sir, What you are suggesting I have done thrice and last time after one day of repair problem started again. Why don't you replace it and see how much pain we are carrying repeatedly. In mobile industry replacement is done even before to this condition I don't know why you have so much of reservation. Looking forward for your positive reply. Regard Siddiqui [protected][protected]---- On Tue, 30/12/14, Customer Care <[protected]@smobility.in> wrote: Subject: RE: Pathetic product performance feels trapped by celebrity on TV To: "'javed ahmad'" <[protected]@yahoo.com> Received: Tuesday, 30 December, 2014, 12:01 AM Dear Sir, We thank you for writing to us. With reference to your mail below, we request you to please submit the handset at the nearest Spice Authorized Service Centre and share the Service Request number with us, we will assure for prioritize resolution to our Advanced Repair Centre as you concern faced. Looking forward to your continued patronage. Warm Regards, Customer Care Officer Customer Support Helpline No. :[protected] -----Original Message----- From: javed ahmad [mailto:[protected]@yahoo.com] Sent: 29 December, 2014 10:54 PM To: [protected]@smobility.in; vinay.[protected]@smobility.in Subject: Pathetic product performance feels trapped by celebrity on TV Dear Sir, I bought one spice 423 set on 04.03.2014 through your TV show but since then I am facing technical snag one or another. Till now this hand set has visited your service centers thrice and received yesterday and today I am again facing same issue(Icon are deleting automatically). I am thoroughly doubting your competency level right from Manufacturing to service centre. By hiring a good looking anchors will not improve product quality any way they are cheating customers. I believe there is some very serious technical issue with the machine which your technical goons are not able to set right. My warranty period is going to over and after that who will bear the cost of repeated failures and repairs. Please change the hand set at the earliest otherwise my next visit will be to consumer court. I don't want to visit your incompetent service centre fourth time and to left my set with them for another 15 days. Hope to hear from some one of you in affirmation. Best regard Mohammad Siddiqui Associate Manager- Part business Hero Motocorp Limited Mb-[protected]