[Resolved]  Homeshop18 — Payment declined after ordering by Debit Card

Address:

Panchkula, Haryana

Respected Sir/Mam, I would like to complaint against a online shopping portal Homeshop18.com. I have placed my order no.[protected] for Godrej 20 L Convection Microwave Oven GME 20CM1 MJZ and done my payment of Rs.9490 through my SBI Debit Card, Rs.9490 is deducted from my account but the page shows that Payment decline, Sorry we are not able to process your order with HomeShop18. I called the Customer care they said we have not received the payment for the said order and you may place a new order with us. But when I informed them that the amount of Rs. 9490 is already debited from my account and I also gave them the payment ID number, the answers from the customer care executive were not satisfactory. They told me to mail them the proof of bank statement stating deduction of amount. I even mailed the scanned copies of Bank statement and the payment statement on the very first day after all this happened. On 22nd November I was told that the refund procedure will take 2-3 working days but I guess I dealt with the wrong persons. I called them again on 25th November asking about the progress of the case but the executive told me there are no such followups on this order. She filed a complaint again and told me to wait for the next 24 hours. I waited for the call on 26th Nov. but there is no positive response from them. HomeShop18 has a worse Customer care service and unprofessional too. I am totally harassed by the response from the Customer Support executives Strict action must be taken towards them. I want my money back. Sumit Sharma +91 [protected]