[Resolved] Homeshop18 — replacement not done | |||
Hello, i am menuka, I bought Lava E Z7C tab from home shop 18 on 19th of Sept 2013.in 7600/- i have got the invoice also.My tab stopped working while it was still in it's warranty period and i had taken it to the servicing centre. This particular servicing centre kept the tab for about 20 days and returned me back the tab with a DOA letter and asked me to contact the dealer from where i bought the product.Since then i have been contacting HS18, they gave me an address to send the defective product which i did without any delay but till now i have not received any emails regarding my replacement. I send mails everyday but they don't resolve my problem.What am i suppose to do now?I am really in need of help.My mail id [protected]@gmail.com Was this information helpful? | |||
Complaint marked as Resolved
I called and mailed them almost every day and wrote a letter to HS18's main office and also to the dealer.I mailed them all the details rather "proofs "and all the conversation with the customer care including all the complaint details.After so many excuses and debate, finally they approved my refund after 2 months and i received it . HomeShop18 customer support has been notified about the posted complaint. Oct 15, 2014 Updated by diyamm PROOF...  | |||
 2 Comments | |||
Comments
I do not know what is going on with my replacement. Whether they have taken any initiative or not. Now my tab is gone, my money and my time too. After doing everything, HS 18 asked me to do, they do not answer any of my mails.They asked me to courier the defective tab along with all the accessories and the original DOA letter to This address-
Building No-47, 2nd Floor, Brij Mohan Marg, Near Hindi Park, Daryaganj, Delhi-110002.
Which I did and it reached to them on 10th of Oct. But still I have not received any mail regarding my replacement. HS 18's after purchase service is not good.This is what we don't expect from such a reputed online shopping site.My trust is shaken completely. I just want a solution to this problem at any cost.It's almost 20days passed since i have complaint but no outcome so far.Please help.
Building No-47, 2nd Floor, Brij Mohan Marg, Near Hindi Park, Daryaganj, Delhi-110002.
Which I did and it reached to them on 10th of Oct. But still I have not received any mail regarding my replacement. HS 18's after purchase service is not good.This is what we don't expect from such a reputed online shopping site.My trust is shaken completely. I just want a solution to this problem at any cost.It's almost 20days passed since i have complaint but no outcome so far.Please help.
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Model: LAVA e tab z7c
IMEI NO. [protected]
Serial no. Z7C412D0004991
Order no.[protected] sub order no.[protected]date of order-19th Sept 2013 and delivered on 25th of the same month
complaint registered on 22nd of Sept.after receiving the DOA letter from the service centre.
Defective product courired on 7th Oct 2014 Via India post courier service(After receiving email from HS18 to the address given by them, Delivered on 10th of the same month. I am attaching all the proofs too.
Complaint nos. #619682
HS18 Care #625026 After doing all the procedures asked by HS 18 still i have not received any confirmations about my replacement