[Resolved]  Homeshop18 — Replacement of defective Spice 525 phone purchased from Home Shop 18

Address:

New Delhi, Delhi

Sir I want to share with you the harassment done with me by the Home Shop 18 for not replacing the product and making false excuses. I have placed my order with Home Shop18 on 30th December 2013 for purchase of Spice 525 mobile phone vide my order No.[protected]. I have received my Spice 525 mobile phone on[protected], but on 3rd January I found that it is having manufacturing defects i.e. video problems, hang problem, network problem etc. I rushed to the Spice Hot Spot for assistance, but they told me that the mobile is having some technical problems and to contact the Spice Service Centre. I rushed to Spice Service Centre on 6th January and there I was told that the mobile set is having some technical problems and is to be sent to the Company and all the accessories with box are required to be deposited. I again rushed to the Spice Service Centre on 7th January and deposited all the accessories and take the receipt. The Spice Service Centre registered my complaint and agreed for replacement and issued me a D.O. letter on[protected] and sealed packed all the accessories of the product I received from Home Shop 18 and asked me to contact Home Shop 18. Thereafter I contacted the representatives of Home Shop 18 many times (Details below) but every time they assure me that the representative from Aramax Courier company will reach me within 3 to 4 days and pick up the defective mobile for replacement, but no one ever since reached to me so far. Date Complaint No.` [protected] Promised to replace within 3 to 4 days [protected] again promised to replace within 3 to 4 days [protected] again promised to replace within 3 to 4 days [protected] 94626397 Also Sent E-mail again promised to replace within 3 to 4 days [protected] 94708021 again promised to replace within 3 to 4 days [protected] resend E-mail and Promised to replace the product by 28th Jan. [protected] 94923711 again promised to replace the product by 31th Jan (Every time I call customer care of Home Shop 18 they extend their promise for 3 to 4 days, I am fed up of these false promised and can’t wait their liars. It seems they are befooling me) On 22nd I contacted Home shop18, and they asked to mail the copy of the DO letter issued by the Spice Service Centre. (Had they told be earlier, I could send the same on 18th January itself) . Even though relying on them I mailed the copy of the DO letter along with the bill of the Spice mobile 525 at the E-mail ID [protected]@homeshop18.com and issued me a reference no.340479. No reply of my mail was sent. On 24th of January I resend the mail but even though no reply was sent. I am fed up by the false promises made by the Home Shop 18 and suffering mental and financial harassment by them. I have invested Rs.9999/- to them by I was not able to use the phone even for a single day as it was defective and lying packed in transit with me. In this world where the technology is changing fast, the mobile which I wish to use on the occasion of New Year( being a gift from my wife), has now seems to be outdated. The utility and purpose of the phone is wasted. I therefore, request you to kindly take appropriate steps and guide me so that I may get full justice and help me from my mental and financial agony. I am attaching herewith the copy of the bill received from Home Shop 18 and the DOA letter received from Spice Service Centre for replacement. I will be thankful to you. (Manoj Kumar Sharma) % The General Manager (Finance) Postal Accounts, Shamnath Marg, Civil Lines Delhi -110054. Mob: [protected]