Homeshop18 — Wrong Product delivery against my Order No.[protected] for Gas Stove

Address:

Ghaziabad, Uttar Pradesh

I had placed an Order No.[protected] on 6th May 2015 for "Padmini 3 Burner Crystal Black Gas Stove - CS-3GT Prima" to Homeshop18 and made the payment through my Credit Card. On 9th May 2015, a packet was delivered to me by DTDC Courier. When I opened the same, I found that was a different model of Gas Stove than for what I placed the order. It was Model No. 3GT Prima. In fact I had placed order for Model: CS-3GT Prima with the specifications of Copper Burners and Auto Ignition facility. But I received Model: 3GT Prima with the specifications of Aluminium Burners and Manual Ignition. On 10th May I logged a complaint through "My Ticket". against which I received the massage as under: "Customer Care[protected]:55-Dear Mr.M. K. Saksena, We sincerely apologize for the inconvenience caused to you. As per as your query is concern kindly send the snapshot for the invoice received with the product mentioning your order number at [protected]@homeshop18.com for us to give you better resolution of your complain.Warm regards, Customer CareHomeShop[protected]" On 12th May 2015, I sent the scanned copy of the bill through mail. On 13th May 2015, I received the following reply through mail by H18 Care: "Dear Sir/Madam, We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer Service Team for the resolution. We request you to please wait for 24-48 working hours. We thank you for your time and patience. Order No[protected] ; Complaint no[protected] Thank you for your patience and for using our services! Thanks and Regards Bhawna Kumar Customer Support Executive HomeShop18 [protected]" There are so many mails sent by me to Homeshop18 and their reply but my complaint could not be solved so far. I made so many telephonic conversation also to Customer Care of Homeshop18, every time 2 to 3 days time was given by them for rectifying their mistake by replacing the correct Model of Gas Stove. Homeshop18 could not picked the wrong model of Gas Stove from my residence so far. I request you to go through in the details of the said Purchase Order placed by me and get me the replacement with the correct one.