Honda Cars India Ltd. — Change of plan without intimation and levying o[censored]nreasonable charges

Address:

Mumbai City, Maharashtra

I had purchased a Vodafone Postpaid connection in the month of July'15 from your Nerul store. I was told that it would take some time for your systems to get updated as the processes/systems were upgrading from the company's end. I had done enough research regarding the plan that i wanted to opt. Thus i opted for the Vodafone Red 1599 plan as my job was of touring and i required calls/sms and data in my pack. I also researched abt your national roaming pack which would make my incoming calls free on roaming. I requested for the same pack to be clubbed to my base plan so that i could avail the benefits of both. I was assured that it would happen automatically. To my utter surprise it did not happen even after 15 days of number activation. Finally i again visited the store and was asked to place a request through the 188 number. I did the same and the plan finally got activated on 13th of Aug'15 as i received a msg of the same. In 2 days i started to receive a msg that my usage has exceeded my credit limit and i would nee to make a payment to make use of my mobile services. I was surprised to see as i was continuously following up with the call center for my bill which they were refusing to let me know as it was not generated. On 17th Aug in the evening i received a msg that my unbilled usage had exceeded 3900 and i would need to make a payment. I called up your call center to ask them since my bill was not generated. One executive even told me that this amount goes on increasing throughout the month and once the bill is generated, all the relevant discounts of the plan are adjusted.i thought that since your systems are upgrading i should make the interim payment which would later be adjusted in the subsequent bills. I immediately made the payment. The same day i received the bill for my usage in July'15. It was for INR 1370.62 For the last 2 days i had been receiving msgs from Vodafone regarding my usage exceeding my credit limit, which surprised me as i had already made an excess payment of 2600(approx) on 22nd Aug, my services were stopped and i received a msg that my unbilled usage had again exceeded the credit limit. I again made a payment of INR 1000.My services were reactivated.I called up your call center who again told me that i should visit a vodafone store.On visiting a store in Chembur, Mumbai on 22nd Aug, i came to know instead of activating a roaming pack, my tariff plan was changed to 149 incoming free Roaming plan, bcoz of which i was being charged 4p/10 kb for data usage and which was resulting in exponential increase o[censored]nbilled usage. I request you to plz sort out the confusion that has happened at the backend and get my unbilled usage corrected i.e. as per my vodafone red 1599 plan at the earliest. My faith in vodafone is already shaken and in case the bill is not corrected, i would be forced to surrender my connection and move on to a competitor. Regards, Kushal Dhamija Area Manager Honda Cars India Ltd.