Honda Cars India Ltd. — Complaint regarding water leakage in honda city jan 2015 model (chassis number -> makgm858af4003535)

Address:	Faridabad, Haryana, 121007
Website:	www.classichonda.co.in/contactus.html

Dear honda,

I had purchased honda city idtech (registration number: hr51bc0472, chassis number: makgm858af4003535) from pearl honda gurgaon in january 2015. about 2 to 3 months back, i witnessed a very severe leakage problem at various locations in my car. first is the leakage under the rear glass due to which there has been issues of rusting addressed duly in the service complaint. second is the leakage in all the four doors of my car. i call it leakage, because while washing / during rains, water enters through the bidding inside the doors and the rear glass of my car.in my my paid service with classic honda, sterling automobiles pvt. ltd (repair order number: ser ro dd[protected], repair order date: 31/7/2016), i repeatedly raised this problem, but no major steps were taken by the dealer, apart from removing the rust under the rear glass. as a consequence, during the entire monsoon period, i witnessed water percolating back in through the doors and the rear glass again and again literally making me standstill. with the due intervention of your customer relations team, classic honda looked into this matter again at their workshop on 18th september, 2016. later just to make a quick check i had a car wash the very next day, and to my surprise i could still find water leakage both in the rear glass, as well as the 4 doors. hence i once again wrote to your cr team after this, to which they replied (on 23rd september, 2016) that the dealer will contact me again to redress my issue. however, i am sorry to say, but till date neither there has been any contact made from the dealer nor has the leakage been resolved. i presumed that the engineers at your workshop must have taken the matter pretty seriously, but to my astonishment it is to the contrary. the dealership gathers feedback about their services, which i feel is exemplary, because even after n times of raising this issue with them and now with cr team of honda, they aren't able to redress my problem. my only simple question to them is, is it a herculean task to do a quick car wash by themselves and check if the problem still persists? or do they hope, that i have no other work to do than visiting the workshop on a routine basis. i speculate that solving this leakage problem isn't rocket science, or if it is, kindly let me know. i have already devoted a lot of time and energy on this petty issue, which was exactly why i chose to write to your customer relations team. i hope that for the next time, this matter will be seriously dealt with and instead of just meandering around, the problem would actually be resolved. thanks again for your time and patience to hear to my grievances.in anticipation of a positive response.
Rgds,
Krishna sheoran