Honda Cars India Ltd. — False commitment by dealer on purchase of honda car - brv

Address:	201012
Website:	Honda car

Sir,
I seema sharma. Prebooked honda wrv, on 4th march 2017 at prime honda (Capital cars pvt. Ltd.) ansal plaza ghaziabad and confirmed the purchase of the same on 19th march after visiting showroom.
I must say about poor follow up and false commitment by executives (Ms swati sharma and ms preeti) at dealer end.
1. Initially on 19th mar, they confirmed that car is in the dealer inventory and same has been kept on hold for me.
2. They also assured me that it will be delivered on 29th or 30th march. And asked me to make payment.
3. On 30th mar, i paid full amount (Mentioned in the invoice)
4. On 31st mar. I asked for chassis no and engine no for making payment of vehicle insurance myself as i wanted to transfer ncb of my old vehicle, but they didn't give.
5. Till 1st april they didn't provide chassis and engine no. And keep on saying that vehicle is in pre inspection.
6. After suspecting some thing false, i visited showroom again on 1st april, but both the executives tried to keep me in dark and making excuses. Then i met the branch manager same day, he told me that car is not in their inventory and yet to be dispatched from the factory.

Now i would like to draw your attention that on the following points
1. Why i was kept in dark.
2. Why not the higher authority at dealer, keep followup.
3. Now who is going to pay the increased amout of 3rd party insurance. (Increased from 1st april)
4. Who is going to pay interest on my 8 lacs loan amount (Taken from kotak mahindra bank) as my 1st emi on loan has already been paid on 5th april.
5. Also i withdraw 2 lacs from my saving a/c on 30 th march and thus loss of 1 month interest on 2 lacs.

If things have been communicated properly and proper follow up by higher authority

I may have gone for another option, i would have asked bank not to disburse the loan amount, i would not have withdrawn 2 lacs from my saving a/c.
Therefore you are requested to kindly look into the matter and give me clear picture about car delivery, also compensate the loss directly or indirectly which occured because of your poor service.

It is very sad and shocking as no body can expect such a poor service and followup by such a reputed company and its associated dealers..
I hope u take this issue promptly,

Looking forward a favorable action

With best regards

Seema sharma
M-[protected], [protected]
Mail - [protected]@gmail.com