HSBC India — Hsbc credit card payment - cheque lost by hsbc

Address:	560001
Website:	www.hsbc.co.in

Hi,

My name is pintu kumar and i work in bangalore.
I have a hsbc credit card which i was using the past 8-9 years now. I never had any problem earlier and i use to make all payments before time. But this time hsbc has somehow lost my cheque payment.

So, this is a complaint regarding hsbc credit card payment for the month of may-2016, for the outstanding amount of rs. 25422/-.
The bill was generated on 18/may/2016 and the last date of payment was around 09/june/2016.
As usual, i made the payment from my citibank saving account using the online cheque method. The amount was debited from my account on 02/june/2016 and the cheque was delivered to hsbc on 03/june/2016 at the below address:
No 7, hsbc center, m g road, bangalore

Also, from the citibank side, it was verified and confirmed that the cheque has been delivered using the blue dart courier. This is the shipment details:
http://www.bluedart.com/servlet/routingservlet
Waybill no : [protected] reference no :[protected]
Pickup date 02 june 2016
From mumbai
To bangalore
Status shipment delivered
Date of delivery 03 june 2016
Time of delivery 13:00
Recipient mukesh

But, as per hsbc, they are telling that they have not received the cheque.
This i came to know when the next month bill got generated.
They have added the may month outstanding amount in june month with the late fine charges and interests added to it.

Even after continuous follow-up from past 2 weeks they are not ready to accept that the
Cheque has been already delivered from my side. This is the problem from hsbc side.
Now, they are asking to follow-up for stop payment request.

So, my complain is that its hsbc fault that they last the cheque. Its their responsibilities to follow-up with citibank. If any support is required from my side i am ready to help.
Also, i wanted all late fine charges and interests to be reverted back from my next bill.

Please find attached the email copy and other attachment for proof.
If you need any more documents proof please let me know.

I request you to please resolve the complaint as early as possible, because the next month outstanding is now already crossed 60, 000/- and they are keep on adding late fine charges.

Following are other details:
Hsbc website: www. Hsbc.Co.In
Hsbc phone number:[protected]Customer care)
Hsbc complaint number: [protected]
Citibank payment cheque no: 260483

More, details are mentioned in the attachment.


Please help...


Thank you!