HTC — Poor service

My HTC Desire 616 phone is unable to switch on, i have tried the basic attempts to reboot, but the display wont turn on. When i voiced my grievance to the consumer representative on the online chat session, which too had a slow response. the representative named Simran unexpectedly closed the chat.
the consumer "helpline" number has been busy inspite of me trying 6 times at regular intervals.
very unexpected poor quality service from such a company as HTC!

I am writing this mail with a lots of pain . I had purchase a set HTC desire 816 on 12th July and on the same day as suggested by dealer digital life I have insure the mobile with gadget care . After using 4-5 days screen of my mobile got damaged due to some accident . I approached dealer they suggested me to call directly to insurance company then I approached them and after lots of reminder they send one person to collect my mobile . After that I do not get any status of my mobile . I used to do follow up on every 3rd day to them but no body is able to give me the status of mobile even they were not giving the contact no of service centre . 3 days back one lady of gadget care finally told me that your set will be ready by Friday . Today I called them for the status then one gentleman informed me that part is not available with htc service centre they are not able to give the exact date of repair . This is really a pathetic service from HTC . I am in pain and no body is listening . Either give me new set or at least give me standby set .

Sir
Myself Ashish Jain from Ambala the present customer of HTC Desire 816 facing the problem of bad service provide by your side, the detail history is as under:-
1. That I have purchase a HTC Desire 816 from Dashing Mobile Centre, Ambala City in June 2014
2. After some days when I purchase a nano sim of Tata Docomo to use second slot of my phone than I come to know that the second slot in not in order.
3. I visit the present customer care centre of HTC by name M/s Nanak Telecome, Gandhi Market, Ambala Cantt and show my phone to him.
4. That the engineer has deposit by phone by giving the Job Sheet No. - 701 on dated: 01.08.2014 and assure me to give my mobile back within one week.
5. That I have visit the centre on date 08.08.14 after lunch as the engineer of centre assure me, but when I ask for my Phone he reply that the said job is under process and the phone will be come on 12.08.2014. Ok, I satisfied from him and come back.
6. That on dated 12.08.14 I against visit the centre that he against give the same reply as given in his previous reply and give a new date 18.08.14.
7. That I against contact to the centre on 18.08.14 than he again assure me for the next date 28.08.14 as shown in his computer, now I am going to release my mistake to deal with HTC and to satisfied my goodself I contact to Customer care to conform the status of my Phone that the reply from the customer care that my phone is under process and will be received up to 26.08.14. I feel satisfied, but to avoid the negative view toward the HTC I wait up to 28.08.14 and visit again the customer care centre, Ambala Cantt with full hope to get my phone in good condition, but I face a bad experience of poor service given by the company, when the engineer advice me to wait up to next week.
8. That till today I have not received my Phone.

In the right of above mentioned I request you kindly return my Cost price of Rs 23200/-, I don't deal with HTC.

Hello,

I am disappointed with pathetic after sale service of hTC. 3.5 mm jack of my phone was malfunctioning and therefore I submitted it to the hTC service in Noida Sec - 18 on 30th Oct 2014. I was supposed to receive the phone 15 days later. But as the received date came near I tried to confirm and came to know that the phone will reach the service centre on 24th Oct. Now when I contacted the customer care today, I am told that still the phone has not been fixed due to unavailability of damaged part. I am without my phone from last 24 days and it's quite difficult to manage things for me.

I shravi rathi have purchased HTC desire 500 on 4th november 2013 from "Mobile world", rohini and had taken insurance for the same of "TMS company" my phone screen accidently got damaged so i reported to the insurance company for help after so much trouble i got my phone back after 25 days but not repaired properly and faced some SIM problem i again asked for help and submitted for repairing at TMS and i received my phone after i month and 15 days which is unbearably a long time but i am still having problem with the phone i.e. if m making any call the other person is not able to hear my voice. Please help me as soon as possible because i am really fed up of complaining and arguing with the HTC members.

sir i m fedup with you service...i got some issue with desire210 ...its under warranty i sent it for correction on17 dec 2014 now its 1 jan 2015...every time your employee tell that due to lack of availability of part its delaying...i am very much surprised when i came to know that the part havent found till28...your employee always tell to contact after day or two day...kindly see to it...nor i am forced to use legal prosecution against htc..

I have submitted my phone on 24th December for technical issue and they asked me to collect after a week and then again i called your service centre and they gave me surity to return my phone on 13th January .

So now i have decided to go consumer court for this because if i will not get my phone today so i won't come to collect my phone.

So better return my phone or give me new one.


Completely unsatisfy with HTC after sales service

i bought a phone feb 2015, after buying my head phone strart problem i gave uchandni chok service center, they r nt responding properly i gone so many time then they give, again my ph strat prob chrging prob i gave them after waiting 34 hours they take and told me they dnt no when they give is that a service, i m taking off from my office just for this phone, nw i realise i did wrong to buy htc phone, plz try to solve my isue i never suffer from samsung or nokia,

I had submitted my phone at the HTC service center in Kurla on 9/5/2015 due to charging issues. The expected return date on the bill was 12/5/2015. At the center they told me that it would take a maximum of 10-12 days. I requested them to please provide me with the phone if possible by 15th of May 2015 as I had to go for an outstation visit. They even failed to provide a substitute phone and it had become very difficult as i didn't have a spare phone. The biggest problem was that they never pick the phone at the service centre. There is always a busy tone on the number i.e[protected]. You can check the same. So I had to travel all along to Kurla to enquire about my phone which resulted in atleast 200 rs for the travelling. I had complained even on the HTC customer care number twice. And each time they gave a period of 48 hours for checking. Today it is 1-6-2015 and still i dont have any information about my phone. I dont understand why they call themselves service centres as they don't provide services but torment and frustrate the customers. So I kindly request you to see to the situation as many of my routine as well as important jobs are stucked due to this.

I purchased a HTC Desire 600 Dual SIM mobile from Dipak Telecom, Chinsurah, hooghly, WB on 05/06/2014. Due to some problem I handed over my set to your authorised service centre namely, TVS Electronics Ltd., 218 & 219 2nd floor, E-Mall, 6, Chittaranjan Avenue, Kolkata- 700 072 on 25/05/2015. Expected RTN date was 15/06/2015. It is sorry to say that your service centre yet not return my set. Pl. take n/a regarding this matter imminently. My phone no is [protected] and e-mail- [protected]@gmail.com.
Thanking you.

I gave my htc desire 816 Battery charger and earphone for repair last month.The expected return date on the bill was 20/7/2015 At the center they told me that it would take a maximum of 10-12 days. i called your service centre and they are no any picked the phone.
S/N :- LC49SYE06293
IMEI :- [protected]
Mobile No :- [protected]
Plz Contact to me and I requested them to please Resolved my issue.

bck cover colour fading

i bought my mobile 25 days back, the colour of back cover fading