Hyundai Motor India — insurance policy issued by trident hyundai

Address:

Bangalore, Karnataka, 560064

I bought my creta phantom black from trident hyundai, cauvery theatre showroom in dec 2016.

Even though i stay at yelahanka and lakshmi hyundai is the closest for me at kodigehalli, reason being amazing customer support and courteous staff i dealt with at above showroom (Namely mr srinivasulu from sales and mr anand from finance).

Even my service experience for past one year at kamanahalli centre with mr sashikant has been amazing.

I was offered a bumper to bumper insurance when i bought the car in dec, 2016.

In sep, 2017 i got a call from mr siddhu of trident insurance deptt to take their offer of insurance renewal which is offered at a discounted price due first renewal (Refer below mail forwarded by him).

I clearly told him that i want it bumper to bumper as my existing policy too is same.

He forwarded me the quote as attached claiming ₹26234 as renewal cost for b-b insurance.

Meanwhile i got call from many insurance renewal agencies without knowing that they different from trident renewal.

Icici lombard sent their own representative to my home with renewal kit and offered me b-b renewal at 60% discounted price of ₹27837.

Thinking that trident renewal and they are related (Since my insurance was from icici) i gave him chq for ₹27837 for b-b renewal.

After he left, mr siddhu called me and informed that they are not from trident and i must avail trident offer [protected]@₹26234 for b-b is lesser than what i paid and made me cancel the chq given to lombard rep.

He then sent his own trident rep who collected the chq from me (Post dated-20/11/17) and gave receipt for the same.

At no point of time i was told or given an option to choose between comprehensive & bumper to bumper.

All discussions were for b-b renewal only.

I received my policy wef 1/12/17 and since i am not an expert in decoding them, kept it in pouch thinking its b-b.

In fact i even informed sashikant, pawan, karthik from kamanahalli showroom the same that i posses a b-b insurance which i will use for windshield replacement.

To my shock and horror pawan called me to inform that its not b-b but comprehensive and i have to bear additional cost other than processing charges.

When contacted siddhu, he accepted that quote was sent wrongly but refused to entertain my argument and told me rudely you have got what you paid for!!!
(Refer attachments)

I am shocked at the way i have been cheated.

So i called hyundai who got me connected to ms sumathi.

Meanwhile insurance manager ranjith did not bother to pick any of my 10 calls made to him.

I asked pawan to go ahead with the job after assurance from ms sumathi that matter will be sorted within a week.

I would request you both to intervene and get this sorted and-

1) compensate me for the difference amount i have been made to pay for windshield repair (Excluding processing charges)

2) let trident bear the cost for difference in premium between comprehensive and bumper-bumper and issue me with a revised policy which is bumper to bumper.

Given that i was getting b-b at an affordable rate directly from lombard which i was made to cancel by siddhu by interfering and making a mess of the entire situation.

Any future repairs may pinch me more if i am not covered in b-b which i always wanted to get my car covered with.

“attachments are for your references.”

The above complaint was filed on 28/12/17. It’s been close to 2 months and no response from trident hyundai management mr gopinath and mr rajesh.

Hence i have been forced to take it up with hyundai and online consumer forum.

Best regards

Sayak