Ibibo Group / Goibibo — Issue in getting air ticket | |||||
My booking id : akefhl9t booked on : feb. 10, 2016, 11:54 p.M. My self jayant kumar gupta, i booked a return air ticket from delhi to bang lore via air asia. Flight timing i chose were 16th morning & 17th evening return from bang lore. When i made payment of rs. 9649. Then their was some issue with the site due to which i have to wait for 1 hour to get the confirmation. And when i got confirmation return ticket was changed to morning wen i called the customer care they dint listed to anything and told if you want to get evening flight you have to pay rs. 1785 more which was shocking and i made payment of this amount. Then i got confirmation of the flight i chosed. This is not it then i went to air port for boarding flight where i came to know instead of my jayant as first name & kumar gupta as last name. They have made ticket as gupta kumar gupta. It was so much frustrating to board a flight. I ill recommend every one to not to choose go ibibo for booking any thing. I would request if go ibibo is genuine then they should refund my money back. Was this information helpful? | |||||
|
Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from GoIbibo.com!
With regards to your email, we regret the inconvenience caused to you. However we have checked the booking logs and found that at the time of making the booking you have selected the Arriving time as 20:50 . We have attached the screenshot regarding the same. Also the name which you have mentioned at the time of making the name same has been mentioned from our end
Also note that these booking logs capture each and every details which you put on the website. So we correct details has been shared with you. We would request you for cancellation or amendment normal airline fee will be applicable.
In case of any further assistance, you may write again. We will be glad to help.
Thanks and regards
Rohit Singh
Go care Team