[Resolved] Ibibo Group / Goibibo — Money deducted but NO booking | |
I was trying to buy flight tickets on 15th August and got redirected to the payment section where i chose UPI and then used Google Pay to complete the transaction. The amount worth 12443/- inr got debited immediately, however nothing happened on the Goibibo page and i didnt receive any message regarding booking confirmation. Since then, i have tried contacting the Goibibo customer service via phone and email, but there is no response. Sadly there is literally NO Goibibo customer care team! I have also checked with my bank and Google pay; they have clearly mentioned that this is a merchant issue and that it should be resolved by Goibibo. Please help me in getting my money back. Deeply disappointed with the company and its customer service ! Was this information helpful? | |
Aug 24, 2021 Complaint marked as Resolved The amount has been refunded to my account. Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |
2 Comments | |
Comments
I was trying to buy MSRCT bustickets on 15th August and got redirected to the payment section where i chose net banking and then used Kotak bank net banking to complete the transaction. The amount worth 1300/- inr got debited immediately, however nothing happened on the Goibibo page and i didnt receive any message regarding booking confirmation.
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I booked flight tickets on 1st October 2021 and got redirected to the payment section where i chose UPI and then used net banking to complete the transaction. The amount worth 11114/- inr got debited immediately, however nothing happened on the Goibibo page and i didnt receive any message regarding booking confirmation.
Since then, i have tried contacting the Goibibo customer service via phone and email, but there is no response. Sadly there is literally NO Goibibo customer care team!
I have also checked with my bank and Google pay; they have clearly mentioned that this is a merchant issue and that it should be resolved by Goibibo.
Please help me in getting my money back. Deeply disappointed with the company and its customer service !
Since then, i have tried contacting the Goibibo customer service via phone and email, but there is no response. Sadly there is literally NO Goibibo customer care team!
I have also checked with my bank and Google pay; they have clearly mentioned that this is a merchant issue and that it should be resolved by Goibibo.
Please help me in getting my money back. Deeply disappointed with the company and its customer service !
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018