Jan 24, 2019
Updated by mun2614 Please note if my amount is not credited in my
icici bank account then tomorrow i will file case against your bank as you are unnecessary harrassing the customer..
Kindly refer Nodal officer reply from
Airtel Payments bank and also from the grievance officer. They have already given confirmation mail still you are not sending money to my bank what is any issue.
From: "grievance. officer" <grievance.[protected]@airtelbank.com>
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Cc:
Sent: Thu, 24 Jan 2019 at 1:35 PM
Subject: Re: [CASE:2944889] [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]Load Money Wallet - Amount Debited but not credited to wallet account : [protected] [CASE:2951111]
========== Please reply above this line ==========
Hi [protected]@yahoo.in,
Your case Re: [CASE:2944889] [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]Load Money Wallet - Amount Debited but not credited to wallet account : [protected] (# 2951111) has been responded on
Hi Janeshkumar!
Thank you for writing to us!
We appreciate your patience & are always eager to assist you.
This is with reference to your email regarding amount debited but not credited to your
Airtel Money Wallet account No [protected].
We apologize for the inconvenience.
This is to apprise you that as per our telephonic conversation on 24th January 2019 at 13:27, we would like to inform you that the transaction is directly initiated from bank and we have not received the said amount. Hence, we request you to contact your respective bank for further assistance.
If you have any further queries/ concerns, please contact us at grievance.[protected]@airtelbank.com. We will make every effort to revert with a resolution as soon as possible.
Warm regards,
Grievance Officer Desk
Airtel Payments Bank Limited
“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”
Also read email of PNO i.e is Nodal officer
From: "PN officer" <[protected]@airtelbank.com>
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Cc:
Sent: Thu, 24 Jan 2019 at 3:00 PM
Subject: RE: [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]Fw: Load Money Wallet - Amount Debited but not credited to wallet account : [protected] update [CASE:2935604]
Dear Customer,
Greetings for the day!
Ref:
Airtel Money wallet number [protected]
Thank you for contacting us.
This is with reference to your email dated 24 January 2019, regarding amount neither added in wallet nor refunded in bank account.
We have checked and established that the transaction was failed at bank end. We request you to please get in touch with bank only for reversal.
Please feel free to contact us for any further queries. We will make every effort to revert with a resolution as soon as possible.
Warm regards,
Principal Nodal Officer
Airtel Payments Bank Limited
From: Janeshkumar L. Parmar [mailto:[protected]@yahoo.in]
Sent: Thursday, January 24, 2019 10:03 AM
To: PN officer
Subject: [WARNING : ENCRYPTED ATTACHMENT NOT VIRUS SCANNED]Fw: Load Money Wallet - Amount Debited but not credited to wallet account : [protected] update [CASE:2935604]
Hi Team,
Such a pathetic service of your customer care service already given in all the emails still asking for valid transaction id
As i have already mentioned that i was loading money and given reference no which i received through SMS.
Kindly resolve the issue or else i have to file this case in consumer court that you are deducting money but not adding money in customer account while you are not refunding the same. Kindly revert back us with proper reply. I'm sending you screenshot of message which i have received first of all open your eye and see that and than reply. Useless employees in
airtel payments bank
Please refer all the trailing email and then reply.
Password to open attachment is MONA2611
Thanks,
Janeshkumar Parmar
Sent from Yahoo Mail on Android
----- Forwarded message -----
From: "Janeshkumar L. Parmar" <[protected]@yahoo.in>
To: "Grievance. Officer" <grievance.[protected]@airtelbank.com>, "grievance.[protected]@airtelmoney.in" <grievance.[protected]@airtelmoney.in>
Cc:
Sent: Thu, 24 Jan 2019 at 9:14 AM
Subject: Re: Load Money Wallet - Amount Debited but not credited to wallet account : [protected] update [CASE:2935604]
Hi,
Useless fellow which valid transaction ID you want...
Ms. Ranju Prasad first of all understand the meaning of my subject line and find this details in your
Razorpay,
Billdesk,
CcAvenue and Citrus which ever tool you are using okay because it is load money through UPI transaction and amount has been deducted from my account but it is not loaded in
Airtel money wallet account and i have already provided copy of passbook and its password in my previous mail with case id : 2944889.
Already it has been more than 15 days take SR on behalf of this.
So kindly take request as i know all procedure of your
Airtel Payments Bank and if you are not capable to do so kindly take help from your Team Leader which are threre on Floor okay..
Dont do duplicate case read every emails already shared all details.
Thanks,
Janeshkumar L Parmar
Sent from Yahoo Mail on Android
On Thu, 24 Jan 2019 at 8:35 AM, wecare
<[protected]@airtelbank.com> wrote:
========== Please reply above this line ==========
Hi [protected]@yahoo.in,
You've had an update to your case Load Money Wallet - Amount Debited but not credited to wallet account : [protected] (# 2935604) on :
Ranju Prasad said:
Hi Janeshkumar!
Thank you for writing to us!
We appreciate your patience & are always eager to assist you.
This is with reference to your email regarding amount debited but not credited to your
Airtel Money wallet No. [protected].
We do understand your concern.
We would like to inform you that we are unable to resolve your query in the absence of complete and valid details. We request you to the valid transaction ID, in order to resolve your issue at the earliest.
We look forward to help you in any way we can, should you need any additional support.
Thanks for banking with us!
Best Regards,
Airtel Payments bank team
“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”
“CONFIDENTIALITY NOTICE This e-mail message and any attachments are only for the use of the intended recipient and may contain information that is privileged, confidential or exempt from disclosure under applicable law. If you are not the intended recipient, any disclosure, distribution or other use of this e-mail message or attachments is prohibited. If you have received this e-mail message in error, please delete and notify the sender immediately. Thank you.”
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