ICICI Bank — ATM cash dispensing related dispute IN HDFC Kasba Branch

INCIDENT DETAILS
This has reference to my ATM transaction of ICICI debit card in HDFC Kasba ( Kolkata) branch ATM on
17th September'20 at around 11.15am.
Request you to please refer the screen shot and you may observe there are 4 transaction on same day for withdrawl of Rs. 10000/- only out of which except the top one, all other transactions happened in HDFC Kasba Branch ATM.Top transaction happened in IDFC bank ATM which was successful transaction.
HDFC Kasba, Kolkata branch have 3 ATM machines and first transaction from bottom which is circled out
in screen shot is disputed one.
While I swiped my Debit card of ICICI bank, in last ATM machine from the gate, the screen displayed that requested amount i.e. Rs. 10000/- can not be dispensed. I canceled the transaction and took my debit card out and swiped in the first machine near the gate. Slip came out "transaction failed". In this transaction shows amount debited (second transaction from bottom) but got credited immediately (Shows in 3rd transction from the bottom) but unfortunately, the amount debited in first transaction neither got credited not cash dispensed from the machine which I alreday mentioned.
Then I swiped the card in adjacent IDFC bank ATM and transaction was successful which is the top most transaction.

Hence I would request your intervention to arrange for the credit of first unsuccessful transcation ref. no. NFS/S1ACKO11/CASH WDL/17-09-20 for Rs. 10000/-.

Thanks and regards,

Amarnath Bandyopadhyay
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