[Resolved] ICICI Bank — ATM cash withdrawal not reversal

mechprafulla

from Jodhpur, Rajasthan

Address:

Jharsuguda, Odisha, 768201

I make cash withdrawal through idbi bank atm on 3rd october 2016 of rs.4500/. All 3 times system get hang due to server down, out of 3, 2 times cash reversal came into account, one is still remaining, i complaint 2 times at my nearest icici bank office jharsuguda odisha township branch and 2 times to icici bank customer care, still problem not resolve, kindly take neccesarry action.

Thanks
Prafulla chandrakar
[protected]
[protected]@gmail.com

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Jan 5, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2016

ICICI Bank Customer Care's response Hi,

We regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.

Regards,
ICICI Bank Customer Service Team

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Comments

Rajesh16091986

from Bengaluru, Karnataka

This too worst case for icici bank. If sufficient balance is not there, just decline it. i think so there no such a rule from RBI for these cases. I need proper justification for this.

RAJESH GAJJALA[protected]

On 21st of nov - 2016 transaction detail.

ICICI Bank Customer Care's response, Dec 9, 2016

Verified Support

Dear Mr. RAJESH,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team