[Resolved]  ICICI Bank — Credit card rewards redemption charge

Address:Ranga Reddy, Andhra Pradesh, 500049
Website:www.icicibank.com

Dear Sir,

Every month I am seeing a debit of Rs. 28.75 towards rewards
redemption fees in my ICICI account w.r.t to this I have the following issues/queries.

1. Is this charge Rs 28.75 per transaction or per month for redeeming
the ICICI credit card rewards?

2. Last time I redeemed/encashed 80 rewards worth Rs 20/- on mobikwik,
for that also you charged me Rs 28.75/- redemption fees. How this is
logical or correct? I saw only ICICI charging in such a wrong way.

3. The bank offers very less reward points for using ICICI credit card
compare to other bank cards and still it charge Rs 28.75/- every time
I reddem rewards.For redeeming single reward point of worth 25 paise also if you charge Rs 28.75/- what is the use of carrying and using ICICI credit card?

4. If I don't redeem the reward points they will lapse after 2 years
of credit, If I redeem reward points you charge Rs 28.75/- everytime.
This a is kind of robbery/cheat.
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Nov 3, 2016
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2016
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3ivnj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team.
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