[Resolved]  ICICI Bank Credit Card - Visa — fraudulent withdrawal of money

Address:

New Delhi, Delhi

I am fighting with ICICI bank for their fraud from last 5 months and even RBI ombudsman is covering the issue to protect them. my appeal is as follows:-

Place: New Delhi
Dt: 26 Mar 2014
To,
Dy Governer
Appellate Authority Banking Ombudsman
Reserve Bank Of India
Central Office Building
19th Floor, Shahid Bhagat Singh Road
Mumbai-400001

From:
Col (Retd) PK Chaturvedi


Sub: Appeal Against Closing Complaint against ICICI Bank Ltd Centralized Acc Branch (Credit Card) by Off Banking Ombudsman Delhi Banking Lokpal Scheme 2006 para 11(1). Dated 21.3.14

Sir,
It refers my complaint against fraud by Credit Card dept of ICICI Bank and subsequent complaint to head service department ICICI bank as well as FIR with Rajori Garden Police Station Delhi. Reference my complaint no. RBI-COMPLAINT NO-[protected]-ICICI BANK. The particulars of information under BLS 2006 and subsequent disposal as closing it is as follows (copies enclosed):-
1. Please refer to ICICI Bank Credit Card 4477 XXXX XXXX 9009.
2. A transaction was made in my account at mid night for Rs 22002.99 and SMS sent.
3. Since mid night I got worried to approached all channel to stop the payment but till * AM next day no one accepted the complaint and refused to stop transaction
4. After it got registered after 24 hrs after lot of persuasion, I filed FIR than only bank conveyed complaint number as 'ICICICARE=[protected]' ICICI BANK CREDIT CARD.
5. The credit was giving back on 19 Nov after 2 months 5 days, as the merchant could not substantiate the claim for the transaction of September 15, 2013 for Rs. 22, 002.99, The final credit has been processed on November 19, 2013
6. Icici bank declared it as the dispute is resolved in my favor. But decline to disclose the details of party caused this fraud. Covered them under umbrella of RBI ruling not to inform client
7. I filed complaint to Banking Ombudsman and accepted on 16 Jan 2014
8. RBI asked to wait till bank conveys the decision, Icici repeated its’ stand in Mar 2014.
9. I dis agreed with their decision and informed RBI Ombudsman.
10. I was informed on 21. 3. 14 that complaint is closed
11. Therefore appeal if produced on 26th Mar 2014.

Relief Sought:

1. Interest on the amount for the period amount debited by ICICI Bank and further credited to my account at the same rate of interest if I am defaulter for delay in clearing bank dues.
2. Rs one lacs for mental agony and harassment to me and time spent by me in all activities to make aware the authorities.
3. Since wrong debit is accepted. Whether bank employee is part of act if so fraud party be disclosed
4. Action taken against the individual/ party involved in this fraud.
5. On 28.214 I enquired from RBI OMBUDSMAN about status again confirming my disagreement to bank decision.
6. On 3rd Mar 2014, VIJAY PATHAK ASSISTANT MANAGER OFFICE OF THE BANKING OMBUDSMAN informed that complaint is in process.
7. Still on 20 mar 2014 RBI OMBUDSMAN closed complaint stating as if I agree with bank decision but no such communication ever made by me to ICICCI Bank or RBI OMBUDSMAN.
8. Without giving a chance or giving hearing to my dis-agreement, how ombudsman closed my complaint.
9. I do not agree with RBI OMBUDSMAN decision announced on 20/21 Mar 2014.
10. Details of sequential date sheet is enclosed as APPENDIX

Preferred language of the said information is English

Further it is submitted that the information/ reply is required by post ( Registered /Speed Post)

Yours faithfully

PK Chaturvedi