[Resolved]  ICICI Bank — Home Loan processing fee

Hi my name kamalakar. I have applied ICICI bank home loan and guided by a tele caller to pay the processing fee. When paying the fee, there is an option if someone from ICICI bank is guiding you to pay the Fee "YES" "NO". The tele caller told me to select "NO" and proceed to pay the processing fee. 3540/-. All this happened on March 31.

I was told that an executive from ICICI bank will come to my home the next day. The same is communicated through Email. I waited for 8 days, but there was no response. I sent multiple emails asking the status of my application. There was no response.
I tried to call the number who guided me to pay the processing fee. But it is going to Vodaphone caller tune service (press1 to copy caller tune, press 2 to ... ).
Its a kind of cheating customers.
Fed up, with ICICI bank response, I applied with HDFC bank after 28 days. They processed my loan.

I asked ICICI bank to refund the processing fee. But I the response is that they cannot refund.

When ICICI bank cannot process my application, they should refund the processing fee.
I escalated my issue with Grievence Cell and headofservice. Still no response.

I have all the voice recordings of which they admit the lapse and problem.

I request you to help me get my processing fee back.