[Resolved] ICICI Bank — icici bank credit card charges

Gurpreet2510

from Noida, Uttar Pradesh

Address:	110092
Website:	www.icicibank.com

I am regularly using credit card, but this time charges had been levied on account of late payment of rs 2374.42 with gst of rs 427.39. I had made a payment on due date. My card no is [protected]. I had made a payment of rs 8068.54, but de to 2 days bank holidays, the payment got reflected in their bank on 17th july. Pls reverse the charges on priority

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Sep 3, 2018

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

Aug 03, 2018

Updated by Gurpreet2510 As of now no body contacted me.

As per my discussion with Mr. Shahid (ICICI Bank Customer care executive) who gave me your mail-id I am writing this mail to you.

In relation to my Credit card no. 4375-XXXX-XXXX-1000, with reference to July’18 statement where the o/s balance is Rs 15730.69 and due date is 13th July’18. I had made a payment of Rs 7700 on 13th July’18 from ICICI Bank and a payment of Rs 8068.54 on 13th July’18 from Kotak bank (even reflecting in your August’18 statement) totaling to Rs 15768.54. I had made full payment on due date i.e. 13th July’18 (can be checked in attachment), still my credit card account is debited for Interest charges of Rs 2374.41 along with GST of Rs 427.39 totaling to Rs 2801.80

Highly appreciated if these charges are reversed, as even as per your statement full amount was paid on time. Pls. reverse the interest. I spoke to Mr. Atish (customer care executive), Mr. Atish told that my Manager Ms. Tulsi Joshi will give me a call, but still call not recd from her. Service request No. SR, SR[protected], SR[protected], SR[protected] & SR[protected] was raised but still unresolved. Pls. close the same on priority for reversal of charges as full amt was paid on time i.e. on 13th July’18 by me.

With Regards
Gurpreet Singh
[protected]