ICICI Bank — ICICI BANK CREDIT CARD UN-AUTHORIZED PAYMENT REF : SR[protected]/SR[protected]

Address:

Pune, Maharashtra

On 22/01/15 I have received a mobile call stating calling from ICICI Bank for up-gradation of my credit card and asked me the information related to the card. Immediately after some time I have received email as well as sms for a transaction of Rs.4870/-to AIRTEL was done (11.35 am) from my ICICI Bank Credit Card. With- in couple of seconds (11.44 am) I have informed the ICICI Bank Customer Care for this un-authorized transaction and instructed to HOLD the transaction. But ICICI Bank without holding the payment asked me to contact AIRTEL to reject the payment. I have contacted AIRTEL but they denied the same instead asked me to ask ICICI Bank to charge back or reverse. Mean time, the payment was processed and ICICI Bank is now demanding me the payment. An amount of Rs.4870/- is unnecessarily debited to my ICICI Bank Credit Card inspite of my instructions to hold the same. I have already followed up the matter with ICICI Bank Senior Management through e-mails and the matter is still pending. Instead of hearing my HOLD the Payment instructions the bank is stating this is not possible as per Banking Rules. I am surprised, the Banking Rules are for Customer's safe or for the Fraud Makers convenience. As due date for the payment is approaching I request the fast action in this regard. I am attaching herewith copy of transaction details and my mobile call details. If, required I will submit Copies of my all e-mails follow-up with ICICI Bank as well as AIRTEL. With Warm Regards, ----- D B Kadam Manager (Finance) Gujarat Narmada Valley Fertilisers & Chemicals Ltd. 1 Ghanshyam Park, 1 Dhole-Patil Road, Pune - 411 001. Maharashtra (India). Phone : [protected] / [protected] Extn : 28 Fax : [protected] IP Extn : 4172 Mobile : [protected] E-mail : [protected]@gnfc.in