[Resolved] ICICI Bank — Icici bank platinum credit card | |||
I have booked an air ticket on yatra.com website on 1st february 2016, amount 5000 +. Which i have converted in to 6 emi. But i cancelled the ticket on 10/02/2016 and they refunded half of the amount back to the credit card. I called the customer care and intimated them that i have already paid 3 emis and stop the rest 3 emis and paid me the extra deducted emi of may - june back to my account. Again i can see an emi in my bill of june - july. I want my amount back with interest charged by icici. My phone number is [protected]. Was this information helpful? | |||
Jun 17, 2016 Complaint marked as Resolved ICICI Bank - Icici bank platinum credit card.
Thanks to the ICICI Bank platinum credit card customer care team. They have credited all Interests and resolved the issue. Actually sorry to the bank there are some misunderstanding from my end as well regarding the EMIs. Today a customer care executive explained me clearly what exactly the procedure and the EMIs I have there on my statement.
Thank you very much. ICICI Bank customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Hello ICICI Credit Card Customer Care,
Its very very bad that one of the reputed bank ICICI is showing this type of approach in handling such a straight forward issue. I did not hear from any of your customer care representative after a month they did not called me to solve the issue.
I want to ask some thing when I have to pay some dues to your bank ICICI did you people/bank show the same patience. After the due date you quickly start adding the interest amount, give me calls, send guys to collect amount, court notice every thing and you want us to keep patience.
I think the next step should be to take the issue to the social media and show you the power of social media.
Thanks
Its very very bad that one of the reputed bank ICICI is showing this type of approach in handling such a straight forward issue. I did not hear from any of your customer care representative after a month they did not called me to solve the issue.
I want to ask some thing when I have to pay some dues to your bank ICICI did you people/bank show the same patience. After the due date you quickly start adding the interest amount, give me calls, send guys to collect amount, court notice every thing and you want us to keep patience.
I think the next step should be to take the issue to the social media and show you the power of social media.
Thanks
Dear Customer, (Pradeep_Nair3737)
We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID (a3b3uo_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We are sorry to hear about your concern. Please write to [protected]@icicibank.com with your contact details. Kindly mention the UID (a3b3uo_aaab) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
Hi ICICI Credit Card Customer Care,
What the hell is this. I have written to [protected]@icicibank.com with all the details and I got a call from ICICI customer care (_[protected] on 13/06/2016 14:53:13 IST and they told me that that they are extremely sorry for the mistake and they will credit remaining amount with interest. Today 14/06/2016 I can see one more EMI 890.57 Dr. debited to my account. What is happening here.
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What the hell is this. I have written to [protected]@icicibank.com with all the details and I got a call from ICICI customer care (_[protected] on 13/06/2016 14:53:13 IST and they told me that that they are extremely sorry for the mistake and they will credit remaining amount with interest. Today 14/06/2016 I can see one more EMI 890.57 Dr. debited to my account. What is happening here.
Hi ICICI Credit Card Customer Care,
What the hell is this. I have written to [protected]@icicibank.com with all the details and I got a call from ICICI customer care (_[protected] on 13/06/2016 14:53:13 IST and they told me that that they are extremely sorry for the mistake and they will credit remaining amount with interest. Today 14/06/2016 I can see one more EMI 890.57 Dr. debited to my account. What is happening here.
What the hell is this. I have written to [protected]@icicibank.com with all the details and I got a call from ICICI customer care (_[protected] on 13/06/2016 14:53:13 IST and they told me that that they are extremely sorry for the mistake and they will credit remaining amount with interest. Today 14/06/2016 I can see one more EMI 890.57 Dr. debited to my account. What is happening here.
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3b3uo_aaad) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a3b3uo_aaad) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team
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We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team