[Resolved]  ICICI Bank — refund amount of rs 4700

I had made a transaction on 6th of jan 2018 to making the payment of my credit card (Citi bank) using my debit card (Icici bank) however the transaction got failed twice with amount of rs 4700. And i have received a message from phonepe (Application) that they will refund my money within 7 to 9 business days. But the thing changed i have raised number of complaint to phonepe app but no response and then finally i have raised my concerned to consumer court and after 2 days i received a call from phonepe that i need to contact icici bank for charge back and the amount was deducted only once of rs 4700. Then i contacted icici bank and they asked to send some details which i have send thru emails and now it is being 3 weeks i am keep on chasing icici bank for my money but no response from them, everyday second day they are asking to send my details but nobody is talking about my money. Today my frustration level was broke and i call customer services people the response i got was really funny "mam this is not the right department, we are not from backend team you need to contact them for that, however we noted down your query and will response you once we heard back from concerned team". May i ask who is this concerned team and why they taking an era to resolve my query. I made the transaction on 6th jan 2018 and not it is one and half month. Please advise whom should i contact and whose door we should knock now. I need my refund asap and it is not crores and billions, i am middle class woman and i need my rs 4700 back. Please please help me.