ICICI Bank — Refund not received after cancellation of ticket paid by credit card

Address:

Bangalore, Karnataka

Hi, Following is the detail of my dispute and I am complaining from the past 6 months yet no proper action has been taken by ICICI bank. The refund amount for the below transaction has not been credited into my account yet. I had booked a ticket from Bangalore to NZM on 26/04/2014 (Rs 2675.44 -/) and cancelled the same on 29/05/2014. Date of Journey June 6th 2014 Date of booking 26/04/2014 Train no 22693 From SBC to NZM PNR no [protected] Transaction id 74766514116416307651016 Date of Cancellation 29/05/2014 But the refund amount is not yet received. IRCTC shows that they have refunded the amount but it has not yet credited into my account. The refund amount is Rs 2495 -/ Transaction id for cancellation is [protected] I am also attaching IRCTC screenshot sent regarding the transaction.They have given the proof of my return ticket from NZM to SBC for the journey date of 20th JUNE 2014 with PNR no [protected] Details from proof by IRCTC:- Train no 22692 From NZM to SBC Date of Journey 20th JUNE 2014 Transaction id [protected] PNR [protected] This train I boarded and came back from NZM to SBC so there is no point in cancellation. My complain and the details provide by IRCTC are of two different booking so there is no point in comparison. I have attached confirmation mail from IRCTC for cancellation Screen shots of refund from IRCTC website IRCTC response to the complain as told by ICICI bank. Every time ICICI bank request my co-operation and patience but now the limit is crossed I am really sorry but I cannot be patient any more I want some results. Its not only about the money but the hospitality of ICICI towards their customers.