ICICI Bank — rs 1062 & rs 826 deducted from my account | |
Dear sr/madam, On 25th mar rs 1062 (Promotion charges) and 28 apr rs 826 (Dp charges) deduced from my account. I never do trading so i do not need any promotion thus both promotion charges & demat charges should also not be applied. I have logged a complaint on 18 jul and it has been months but the issue has not been addressed. On 4th aug, customer care agreed to refund the money. But after the rm call it was refused and did not give any further clarification. As a woman, i am struggling to refund my money for which i am not responsible. I am still in shock how my money can be taken away from my account without any prior notice. Please let me know when i am going to get a refund and why customer care has refused to refund money. Detail Name anjali gupta Icici direct account w2286189 Contact [protected] or [protected] (Husband) Bank a/c[protected] Email pal. [protected]@gmail.com Regards Anjali gupta Was this information helpful? | |
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ICICI Bank customer support has been notified about the posted complaint. Verified Support Sep 27, 2020 ICICI Bank Customer Care's response Dear Customer, We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience. Regards, ICICI Bank Customer Service Team | |
 2 Comments | |
Comments
Dear Sir/Madam,
I have not received full refund so far.
I have received response that refund is based on Prorata basis
Prorata is applied when i asked for service and if i am breaking it.
This is really ridiculous because i was expecting ICICI to realize their mistake and then it should return my money with out any hassle. But they are start giving me useless calculation
I am sure if they will do fraud with anyone like this then is there any rule in our country.
Please have a look into this issue. I am struggling from last 5 months
Regards'
Anjali
I have not received full refund so far.
I have received response that refund is based on Prorata basis
Prorata is applied when i asked for service and if i am breaking it.
This is really ridiculous because i was expecting ICICI to realize their mistake and then it should return my money with out any hassle. But they are start giving me useless calculation
I am sure if they will do fraud with anyone like this then is there any rule in our country.
Please have a look into this issue. I am struggling from last 5 months
Regards'
Anjali
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I have not received my entire amount so far. I have received onyl Rs 471 instead of Rs 1062.
I have mentioned to customer care that my entire amount has not refunded but they are keep saying please check 13 Oct, your amount refunded.
i am pasting last few email communication and response from ICICI direct.
We are really scared of this kind of service where money deducted from my account without my knowledge and i am struggling now for getting back.
Regards
Anjali
[protected]@icicidirect.com
1:05 PM (5 hours ago)
to me
Dear Customer,
We understand your concern.
As checked the prime plan refund amount had been credited on prorate basis c in your account on Oct 13, 2020.
Kindly check the same .
We thank you for giving us an opportunity to be of service to you.
Sincerely,
Kishore Nalam
Customer Service Officer
ICICI Securities Limited
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 10/21/2020 3:48 PM, Anjali Gupta wrote:
External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.
I am not sure if you are purposely not trying to understand my email.Because i am simply saying that amount supposed to refund Rs 1062 but i have received Rs 471 on 13 oct, not entire amount.
Can you please also refund rest of amount Rs 591.00 to my account?
Regards
Anjali
On Wed, 21 Oct 2020, 13:25, wrote:
Dear Customer,
We understand your concern.
This is inform you that as checked prime plan refund amount as credited in your account on Oct 13, 2020.
We look forward for your co-operation and assure you the best of our services at all times.
Sincerely,
Tupaki kavitha
Customer Service Officer
ICICI Securities Limited.
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On 10/19/2020 5:48 PM, Anjali Gupta wrote:
External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.
What you mean by elaborate query?
I am simply saying that you have refunded only Rs 471 instead of Rs 1062.
Please return entire amount.
On Mon, 19 Oct 2020, 13:35, wrote:
Dear Customer
Greetings from ICICI Securities.
Hope you and your loved ones are safe and healthy.
We have tried contacting you, however we could not establish contact with you.
With reference to your e-mail, we infrom you that kindly elaborate your Query so that we will assist you further.
Any further quries call our customer care [protected]
We thank you for giving us the opportunity to be of service to you.
Sincerely
Customer Service Officer
ICICI Securites Limited.
NEVER SHARE your Card number, CVV, PIN, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.
On[protected]:14, Anjali Gupta wrote:
External Email Warning: Do not click on any attachment or links/URL in this email unless sender is reliable.
Hi,
i have received refund of Rs 471 only instead of Rs 1062.
May i know why you have refund only Rs 471 amount?
You guys have gave me pain for months and you are harrasing me thinking a women cannot fight for right so take advantage of it.
I need full refund.since this is not my fault anf i never asked for it.I am fedup following with you.
Please refund my money.
regards
anjali
On Tue, 13 Oct 2020, 15:40, wrote:
Dear Customer,
Greeting from ICICI Securities Limited
We have raised the request for the refund of the prime brokerage plan amount, the amount will be refunded within 2-5 working days.
We look forward for your co-operation and assuring you the best of our services at all times.
Sincerely,
J Chaitanya Bhasker
Customer Service Officer
ICICI Securities Limited.